Customer Success Manager, Drata
$100-120k
Security and compliance automation
Job no longer available
Security and compliance automation
501-1000 employees
Job no longer available
$100-120k
501-1000 employees
Company mission
To help companies earn and keep the trust of their users, customers, partners, and prospects.
Role
Who you are
- 5+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)
- Active listener & exceptional customer-facing and internal written and communication skills
- Strong technical understanding and extensive analytical skills
- Eager and quick to learn new products and technologies
- Friendly, patient, and professional demeanor
- Ability to multitask - managing multiple accounts and priorities simultaneously
- Obsessive attention to detail
- Passionate about customer success
Desirable
- Previously worked at a high-growth SaaS startup
- Experience with today’s most popular customer success and support applications
- Experience with Slack, Chili Piper/calendaring software, CRM Systems, Notion
- Security background is highly valuable, but not required
What the job involves
- SafeBase is seeking an ambitious and experienced Customer Success Manager to join our growing team! You will help our customers reach their business goals, be their point of contact for their onboarding training, resolve product-related needs, ensure revenue growth, retention, and overall successful use of our products
- Develop a trusted advisor relationship with key customer stakeholders, that focuses on renewals, expansion, and advocacy
- Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities
- Become a product expert on SafeBase and how our platform can be used to automate access to security, compliance, and privacy information
- Build and maintain a deep understanding of the SafeBase platform and engage with customers about the most relevant features/functionality for their specific business needs
- Understand the customer business drivers that will increase engagement with SafeBase’s product offerings and help your customers implement the strategies that will enable them to get the most value out of SafeBase
- Advocate on behalf of the customer to influence and drive product priorities and enhancements
- Develop and manage success plans to maximize customer growth and retention
- Onboard new customers to SafeBase
- Deliver ongoing training on new and existing features
- Assist in providing live chat support for SafeBase customers
- Lead renewal and upsell conversations, addressing pricing and contract terms as part of the discussion. Driving the process to ensure a successful and timely outcome by obtaining the necessary signatures and documentation
Our take
Traditional manual compliance workflows are tedious, error-prone and extremely hard to scale, which presents special difficulties for rapidly growing companies in maintaining strong data security. Drata enables companies to manage compliance easily through automatic monitoring and evidence collection, building a single picture of risk across the company.
The company has several competitors offering compliance automation solutions, including Vanta and Secureframe, but Drata is unique in automating the tasks itself rather than generating notifications for teams to action. This approach has garnered Drata a client base of thousands of companies, including bambooHR, Notion and Abnormal.
Drata has grown swiftly since its 2020 founding and acquired trust automation company Safebase in 2025 for a staggering $250 million. Iconiq Growth and GGV Capital have led Drata's impressive funding rounds in previous years, but its aim now is to expand its presence. Through its acquisition of SafeBase, Drata has also gained its customers, among which are tech leaders such as Palantir, LinkedIn and OpenAI, which will undoubtedly help it maintain its leading edge.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
SERIES C
Nov 2021
$100m
SERIES B
Total funding: $328.2m
Company benefits
- Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
- HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
- 100% paid short and long term disability plus life + AD&D benefits
- Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
- Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
- 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment)
- Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
- 401K: Reach your financial goals while reducing your taxes
Company HQ
University City, San Diego, CA
Leadership
Adam Markowitz
(Co-Founder & CEO)Previously VP & GM at Instructure. Founder & former CEO of Portfolium. Has worked in Mechanical and Aerospace Engineering.
Daniel Marashlian
(Co-Founder & CTO)Former Technical Advisory Board Member at the National University. Previously Senior Director Of Engineering at Instructure. Co-founded Portfolium and RapidEngage.
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