Account Manager, ServiceUp
Insurance
$80-100k
Car management platform
Be an early applicant
Car management platform
21-100 employees
Be an early applicant
$80-100k
21-100 employees
Company mission
To create the best experience in car repair while empowering the 200,000+ independent auto shops to build stronger relationships with their customers and compete in the new economy.
Role
Who you are
- 3–5+ years in auto claims, preferably within P&C or Commercial lines
- Strong knowledge of claims adjudication processes and insurance regulatory frameworks
- Experience using industry-standard claims management systems and appraisal tools (e.g., CCC, Mitchell,Guidewire, Zendesk, Origami etc)
- Excellent communication skills with an analytical mindset and attention to detail
- Auto repair knowledge and hands-on experience with estimates and vehicle evaluations, total loss handling practices
- Bonus: Experience in fast-paced startup environments
What the job involves
- ServiceUp is looking for an Account Manager, Insurance to own and scale relationships with our insurance partners. This role will serve as the critical bridge between ServiceUp’s internal teams and our insurance customers, ensuring smooth claims operations, strategic expansion, and exceptional service delivery
- Build and maintain strong relationships with insurance carrier partners across all active markets
- Oversee the lifecycle of open repair orders, ensuring alignment with internal teams including Service Advisors, Field Ops, Product, and Marketing
- Lead resolution of partner escalations by delivering real-time, creative solutions
- Track key performance metrics (e.g. cycle time, approval delays, supplement frequency) to identify inefficiencies and drive partner performance reviews
- Lead onboarding of new insurance partners—develop playbooks, train stakeholders, and ensure systems and workflows are aligned
- Create and implement SOPs to improve claim accuracy, cycle time, and customer satisfaction
- Answer technical and procedural questions related to vehicles, services, repairs, and insurance processes
- Identify and execute opportunities to expand insurance partner offerings and markets
Our take
Despite $150 billion being spent on auto repair each year, the industry is fragmented. ServiceUp is making car maintenance more convenient by connecting consumers, via its app, to an expert car care advocate who manages the entire repair process.
The autotech company has plans to be an all-in-one platform for car maintenance, offering a unique model that essentially brings the ease of food delivery to the auto repair industry. Its innovative service is seeing success, notably growing its revenue by 20% month-over-month in its founding year, and has built out its repair network to over 150 auto shops across multiple US states.
Already, the market response has been strong. ServiceUp will only strengthen as it uses its 2022 Series A funding to accelerate expansion into new markets, invest in machine learning and artificial intelligence capabilities, product and business development, and expand field operations.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2025
$55m
SERIES B
Sep 2022
$14.5m
SERIES A
Total funding: $69.5m
Company HQ
Los Gatos, CA
Leadership
Brett Carlson
(CEO)Previously founded Betyah and Independent Brokers INC, and acted as Chief Business Officer for Swim.it. Experience as a Consultant for Kinetica, in Sales for Oracle, Resonate Software, Gartner, and Cloudera.
Brett Dashe
(Head of Revenue)Previously acted as Director of Sales for Snap-File, Senior Account Executive for Box, Enterprise Account Manager for Granicus, and Outside Sales Manager for Hilton. Sits on the Board for Dash Data.
Javier Muniz
(CTO)Previously co-founded and acted as CTO for Granicus. Experience as Executive Advisor for PrimeGov, Senior Vice President of Engineering for Crownpeak, Software Engineer for Brodia, and Tools Engineer for WebTV Networks and Microsoft Corporation.
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