Senior UX Designer, Trainline
£65k
Plus 2-for-1 share purchase plans
2+ days a week in office
Europe's leading rail ticketing platform
Posted today
Europe's leading rail ticketing platform
1001+ employees
Posted today
£65k
Plus 2-for-1 share purchase plans
2+ days a week in office
1001+ employees
Company mission
Trainline is proud to be Europe's leading rail and coach platform - a tech company with a mission to make train travel as smooth as possible to allow travellers to make greener travel choices.
Role
Who you are
- You should understand the power and importance of quantitative data to assess the impact of design, and draw insights to iterate and optimise experience, playing back your explorations with clear narratives, woven together with data and research
- You should be passionate about product design and looking for an opportunity to disrupt and define a product that is changing the way we travel and inspiring millions of people across the UK and Europe to make more environmentally sustainable travel choices every day
- We’re looking for creative big thinkers with small egos to achieve our committed plans
- You’ll have numerous years experience designing as part of a fast-paced tech organisation and hopefully be eager to continue to grow your Design career here with us. If this sounds like you, then do apply
- Exceptional communication and storytelling skills, adept at conveying concepts to stakeholders and wider team
- Expertise in both UX thinking as well as UI visuals
- Experience being accountable for the experience across a significant product space independently, ensuring we’re focussed on solving real user needs
- Proficiency in using data and customer insights to validate ideas and drive positive customer behaviour
- Experience in data-informed experimentation such as A/B or multivariate testing
- Hands-on, action-oriented approach to solving creative challenges, inspiring creativity and design excellence within the team
- A self-starter mentality with strong collaboration skills with Engineers, Product Managers, and broader business teams
- Proficiency in Figma for day-to-day design work, previous experience with using AI, machine learning, and large language models within design solutions, is a plus
What the job involves
- Empowering people to make greener travel choices is central to our focus in 2025 and beyond. And it’s the unique blend of innovation, creativity, technology and customer-first experiences we’ve developed that are the core principles to our world class Design team
- Led by our Design Director (previously leading UX teams at IDEO & Samsung), the team are laser focused on building the world’s #1 rail platform benefiting our communities and our world by reducing congestion and our collective carbon footprint - we believe our work has a genuine impact and will change travel for the better
- Join a team focused on delivering a best-in-class Search, Compare and Buy UX across the UK & Europe, enhancing the product by integrating thoughtful, tech-enabled solutions that support customers throughout their booking experience
- Leverage emerging technologies, including AI, machine learning, and large language models, to anticipate customer needs and create more intuitive, personalised searching experiences, which are driven by data and meeting diverse customer needs across multiple markets
- Work closely with Product, Research, Data, and Engineering in a dynamic, fast-paced environment. You’ll contribute from early, ambiguous discovery phases all the way to crafting and delivering pixel perfect, high-impact features
- Collaborate with fellow designers to shape a seamless, end-to-end search experience that aligns with Trainline's overarching vision and strategy
- You'll be supported but critically empowered to operate independently, executing against the end-to-end design process to deliver innovative and visually polished tactical solutions, as well as contribute to Trainline’s Search Experience strategy
- We ship new products at speed and employ a ‘build/test/learn’ mentality around our product development
- To this end, success lies in your customer-centric mindset, your ability to question thinking and develop our relationships with carriers
- This is an outstanding opportunity to come in and shape a significant part of the search experience as well as boost your design career, working within one of the most mature and established UX Teams in Travel
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Its app is intuitive and well designed and its even pioneering paperless travel, allowing users to store their tickets in the app.
It's hyper-focused on customer experience and has a product culture of fast iteration to deliver great outcomes for customers. Its customers make 170,000 journeys a day and it sells 200 tickets a minute.
Its continuing to innovate to stay ahead, using machine learning to predict price movements and integrating with Siri and Google Assistant so people can buy tickets simply by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (40% min office attendance)
- Cycle to work scheme
- Discounted gym memberships through Wellhub
- Private Health and Dental Insurance
- Enhanced Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
- Electric Vehicle Salary Sacrifice Scheme
- YellowNest - Subsidised Childcare Fees
- Work from Abroad
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO)Joined Trainline in 2020 as COO before becoming the CEO in 2021. Previously the Group CEO at Moonpig and Photobox and also spent over 10 years at eBay in various VP roles.
Lisa Hillier
(Chief People Officer)Previously the CPO at Gousto, The Restaurant Group, and Just Eat. They also spent over 6 years at Betfair as the Head of HR and Chief Human Resource Officer.
Mike Hyde
(Chief Technology Officer)Previously a Director of Data Science at Facebook and as a Director of Business Insights at Skype and Microsoft.
Sakshi Anand
(Chief Growth Officer)Joined Trainline in 2023 as the VP of Growth and President of UK before becoming the CGO in 2025. They are also the Founder of NeuStar Consulting.
People progressing
Gary joined in 2022 from Comparethemarket as Director of Engineering and was recently promoted to VP Engineering, reporting directly to CTO.
Joe joined in 2022 from Meta as Director of Data Science and was recently promoted to VP Data, reporting directly to CTO.
Ali joined in 2023 from Meta and was recently promoted to VP Product, reporting directly to CPO.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Gender Equality Network 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
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