Implementation Manager, Shopmonkey
$60-70k
+ Bonus + equity
More information about location
All-in-one auto shop management software
Job no longer available
All-in-one auto shop management software
201-500 employees
Job no longer available
$60-70k
+ Bonus + equity
More information about location
201-500 employees
Company mission
To modernize the auto repair industry - while giving back to our community.
Role
Who you are
- Please note this a remote position requiring the ability to work full-time U.S. East Coast customer hours of 8:00am-4:00pm
- Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
- Have a clear, professional, friendly and informative communication style
- Enjoy creative problem solving and taking on new challenges
- Are self-directed learners and highly motivated to succeed
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguityAdapt quickly to changing priorities and evolving customer needs
- Have a related education background (Bachelor’s degree preferred)
- Are familiar with a SaaS business models and toolsHave a true appreciation for cars and/or are familiar with the automotive industry!
- Have exceptional project management skills with a proven ability to multi-task
What the job involves
- You Will Have The Opportunity To:
- Serve as the main point of contact during a customer’s implementation process
- Deliver top tier customer service and support across all product areas
- Assist in training customers to ensure the successful beginning of a new customer journey
- Coordinate deliverables with various internal departments
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Learn all about the Shopmonkey product suite and automotive industry
Our take
The automotive repair industry traditionally requires a lot of paperwork associated with business management, vehicle certificates and other services. These elements are generally managed independently, and the mass of paperwork can become chaotic and difficult to manage.
Shopmonkey provides cloud-based management software specifically designed for auto repair shops. The software consolidates appointment scheduling, inventory and finances into a single digital platform. The aim of this service is to help streamline auto repair workflows and help speed up business growth.
Shopmonkey is trusted by over 3,500 shops, and is beginning to scale to personalize its services for bicycle, motorcycle and marine shops. The startup has recently formed a partnership with Affirm, allowing repair shops to offer flexible pay-over-time options and making it easier for customers to manage the cost of maintenance and repairs.
Steph
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$75m
SERIES C
Aug 2020
$25m
SERIES B
Total funding: $110m
Company benefits
- Flexible Scheduling: We promote work/life balance and flexible scheduling.
- Health, Dental, Vision & Wellness: You'll have access to premium health coverage and what you need to lead a healthy lifestyle.
- Compensation: Competitive pay and localized benefits
- Time Off: Enjoy paid holidays and flexible time to vacation, rest, and be refreshed.
- Career Growth: Work on cutting-edge technology to develop & grow your career.
- Community: Social and charity events, regional team building & meetups, happy hours & more.
Company HQ
Morgan Hill, CA
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