Senior People Business Partner, TicketSwap
Marketplace to buy & sell tickets
Job no longer available
Marketplace to buy & sell tickets
101-200 employees
Job no longer available
101-200 employees
Company mission
To make sure that as many fans as possible get to go to their favourite shows, festivals and sporting events - and to do so at a fair price.
Role
Who you are
- Experience: You hold a Bachelor’s or Master’s degree in Human Resources, Psychology, Business Administration, or a related field, and you bring 5+ years of experience as an HR Business Partner, ideally within high-growth tech or scale-up environments
- Culture & Engagement Champion: You care deeply about building inclusive, engaging cultures. You have led initiatives around diversity, equity, inclusion, and continuous improvement. You bring fresh ideas for how to evolve ways of working, as the company grows
- Proactive & Project-Savvy: You do not wait for change, you lead it. You are comfortable juggling multiple People & Culture related initiatives, driving them forward with structure, focus, and a hands-on mindset
- Strong Stakeholder Partner: You are a trusted advisor to leaders and teams alike, with excellent stakeholder management and communication skills. You know how to influence, support, and challenge thoughtfully, at every level of the business
- Deep HR Knowledge: From Dutch labor law to ESOPs and performance management, your HR toolkit is strong. You know how to connect the People & Culture strategy with business outcomes in a way that scales with the company
- Data-Driven Decision Maker: You're analytical and metrics-minded. Whether it’s building dashboards, tracking OKR’s, KPIs, or pulling insights from HR data, you use evidence to guide smart, strategic decisions
- Location: You are based in The Netherlands, are an EU resident, or have an existing visa to work here. A relocation package is not provided
- Availability: Available for 32-40 hours per week.
What the job involves
- As a Senior People Business Partner, you will work closely together with our other People Business Partner, Corporate Recruiter and HR Ops, and you will report to the Director of People & Culture.
- Also, you will collaborate closely with leadership and managers across various departments. Your role will be pivotal in aligning our people strategies with business objectives, fostering a culture of continuous development, and ensuring the well-being of our employees
- You will blend strategic insight with hands-on HR expertise to drive success in a fast-paced, high-growth environment
- You bring energy, ownership, and a sharp eye for improvement, ready to make a real impact from day one!
- Strategic Partner: You will be a trusted advisor to management. Aligning the People & Culture strategy with business goals and offering guidance on organizational design, talent management and development.
- Talent Development & Growth Partner with managers to structure, grow, and retain high-performing teams. You will implement strategies that boost engagement, support growth, and drive individual and team performance
- Culture & Employee Experience: Be a Culture champion. You will lead initiatives that support a dynamic, inclusive, and values-driven environment
- Operational Excellence in HR: Optimize our HR processes end-to-end, from onboarding to performance management and payroll. Aiming for efficient, scalable, people-first operations
- Compensation and Benefits: Coordinate compensation, benefits, and performance management processes. Ensuring we stay fair, and aligned with our values while attracting and retaining top talent
- HR Project Ownership: Drive people-related projects in key areas like development, DEI, performance management, strategic workforce planning, and total compensation
- Compliance & Risk Management: Ensure full compliance with Dutch labor laws and proactively manage risk in our employment practices, policies, and processes
- Data-Driven People Strategy: Use metrics and analytics to inform decisions and track impact. You’ll turn data into insights that drive smarter HR strategies and stronger business outcomes
Application process
- Application
- Introduction call
- 1st Interview
- Assignment
- 2nd Interview
- Offer
Our take
Obtaining tickets for in-demand events can be extremely difficult, as can selling on unusable tickets. TicketSwap solves this problem by providing a platform where users can buy and sell pre-sold tickets, without the usually associated risk and high prices.
With fraud detection built in, TicketSwap’s platform allows for greater security against bad sellers. It also maintains a fixed price cap of 120% of the original price to protect against exploitative profiteering. These features, alongside the ease of use of the marketplace, have proved wildly popular, and the platform now serves millions of users around the world.
The company has expanded rather a lot since its inception, sweeping across European markets as well as entering Latin America and the UK. It has cemented a series of lucrative deals with festivals, venues, and promoters, which is testament to the company’s growing ubiquity, and continues to roll out new features such as in-app ticket storage and "FairShare", that divides any profit on a sold ticket fairly between the seller of the ticket and the event organizer.
Freddie
Company Specialist at Welcome to the Jungle
Insights
106% employee growth in 12 months
Company
Funding (1 round)
Jun 2021
$9.6m
LATE VC
Total funding: $9.6m
Company benefits
- Pension plan fully paid by TicketSwap
- An electrical sit-stand desk
- Diverse team with 30+ nationalities
- Healthy lunch & snacks every day
- 25 paid holidays a year
- Friday drinks with colleagues
Company HQ
De Wallen, Amsterdam, NH
Leadership
Hans Ober
(CEO & Co-Founder)Has a Master's in International Management from the University of Amsterdam, and has served as TicketSwap's CEO since its founding.
Ruud Kamphuis
(Engineering Fellow & Co-Founder)Has a Bachelor of Commerce from Saxion Hogescholen and co-founded TicketSwap in 2012, initially as CTO.
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