Head of Account Management, Stoxx
ISS Market Intelligence
$145-175k
The role is bonus or incentive eligible
Investment intelligence solutions
Job no longer available
Investment intelligence solutions
201-500 employees
Job no longer available
$145-175k
The role is bonus or incentive eligible
201-500 employees
Company mission
To partner with investors and wealth managers to optimize their clients’ investment impact.
Role
Who you are
- BA/BS degree in a related field
- 10+ years of experience in a customer-facing organization with a focus on service delivery, account management, and client engagement
- Demonstrated success in building structured, process-driven environments
- Proven track record of recruiting, managing, and developing high-performing teams
- Energetic self-starter who uses performance metrics and user data to drive decisions
- Strong professional etiquette and relationship-building skills, with empathy for client needs and perspectives
- Excellent analytical, problem-solving, and project management capabilities
- Exceptional communication and presentation skills
- Skilled in influencing actions outside of direct reporting lines through relationship building, persuasion, and consensus
- Deep understanding of value drivers in recurring revenue business models
- Knowledge of the financial services industry
What the job involves
- The Head of Account Management, North America, is responsible for defining and executing the long-term vision for the Account Management function, ensuring alignment with the company’s strategic goals
- This role leads a high-performing team focused on client retention, expansion, and satisfaction, driving revenue growth and maximizing client lifetime value
- Define and communicate the long-term vision for Account Management in North America
- Align team goals and initiatives with broader company strategy and growth objectives
- Represent Account Management in executive planning and cross-functional leadership forums
- Lead, coach, and develop a team of Account Managers to exceed performance targets
- Provide structured management, regular feedback, and career development pathways
- Foster a culture of accountability, recognition, and continuous improvement
- Own account retention, expansion, and satisfaction targets
- Drive upsells and cross-sells strategies to increase client lifetime value
- Act as an executive sponsor for strategic accounts, resolving escalations and identifying growth opportunities
- Define and manage key performance indicators for the Account Management team, aligned with company revenue and retention goals
- Monitor individual and team performance across upselling, renewals, client satisfaction, and engagement metrics
- Use CRM dashboards and reporting tools to track progress, identify gaps, and implement corrective actions
- Conduct regular performance reviews and provide coaching based on KPI outcomes
- Own forecasting for account growth, renewals, and upsell revenue across the North American portfolio
- Deliver accurate, data-driven performance reports to senior leadership, highlighting trends, risks, and opportunities
- Collaborate with Sales Operations and Finance to ensure forecasts align with company targets and inform strategic planning
- Maintain visibility into pipeline health and account status through CRM dashboards and reporting tools
- Partner with Marketing, Client Success, and Product to deliver impactful campaigns and solutions
- Ensure seamless handoffs from New Business and BDR teams to Account Management
- Champion client feedback and insights to inform product development and service enhancements
- Continuously improve account management workflows, tools, and reporting
- Ensure data integrity and visibility across CRM and client engagement platforms
- Build clear structure, process, and expectations for directly managed teams
Our take
STOXX, part of the ISS STOXX group of companies, is the administrator of the renowned STOXX and DAX indices which are are licensed to more than 550 companies around the world. The company has existed in some form since 1997, notably operating as Quontigo from 2019 to 2023 (when it found its place with ISS).
Although STOXX keeps its customer base under wraps, it claims to work with some of the world’s largest asset management companies and financial institutions. It has received a massive amount of industry recognition and awards and, alongside its sibling ISS STOXX divisions, is solidly a key player in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (1 round)
Sep 2019
$720m
GROWTH EQUITY VC
Total funding: $720m
Company HQ
Main-Taunus, Eschborn, Germany
Leadership
Gary Retelny
(President & CEO (ISS STOXX))Has been in their current position since 2011. Formerly Managing Director at MSCI Inc.
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