Engineering Manager, Vonage
Core Voice Platform
+ Annual bonus
More information about location
Cloud-based communications APIs
Be an early applicant
Cloud-based communications APIs
1001+ employees
Be an early applicant
+ Annual bonus
More information about location
1001+ employees
Company mission
To make communications more flexible, intelligent, and personal to help enterprises stay ahead.
Role
Who you are
- This position is ideal for a professional who thrives at the intersection of voice technology, operations, and innovation
- 12+ years of experience managing large-scale voice operations or DevOps teams
- Deep knowledge of SIP stack, call flows, and voice troubleshooting
- Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience
- Proven background in on-call operations and incident management
- Solid understanding of cloud platforms (AWS or Azure)
- Familiarity with voice security practices and compliance frameworks
- Strong technical leadership, communication, and cross-functional collaboration skills
- There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you
Desirable
- Experience automating voice operations or implementing CI/CD pipelines
- Familiarity with observability tools (Grafana)
What the job involves
- We are looking for an experienced Core Voice Manager to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure
- This role involves overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality and reliability across all voice platforms
- Lead and mentor a global voice operations team focused on reliability, performance, and scalability
- Manage daily operations, including incident response and on-call coordination
- Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components
- Analyze SIP signaling and call flows to identify issues and implement fixes
- Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions
- Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements
- Strengthen our voice systems with automation, monitoring, and proactive performance improvements
- Ensure all systems align with cloud and enterprise security best practices
Our take
According to Vonage, technology should make business communication easier, but it currently makes it more complicated due to the various communication platforms that users need to spend time learning how to use. Moreover, users often realize that the platform is not the right choice for them after wasting a lot of time understanding how to navigate it. Vonage aims to change this by providing enterprises with a flexible cloud communications platform that simplifies business communication.
Vonage offers a unified communications solution that is easy to understand and use every day. The platform integrates communication via voice, messaging, video, and data and gives clients the flexibility to choose from a wide range of tools and integrations or to create new ones using Vonage's APIs.
Following its acquisition by Ericsson - a multinational networking and telecommunications company - Vonage has been focused on expanding its presence in wireless enterprises and broadening its global offerings. As part of this, it recently announced a collaboration with AWS, to integrate Amazon Nova Sonic with the Vonage Voice API. This collaboration further strengthens Vonage;'s position in the rapidly growing AI-driven communications market and lays the groundwork for accelerated innovation and global growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2005
$200m
SERIES E
Aug 2004
$105m
SERIES D
Total funding: $372m
Company benefits
- Medical, Dental, & Vision Coverage
- Paid Time Off
- Tution Reimbursement
- Retirement Plan
- Maternity/Paternity Leave
- Health Savings Account
- Legal Plan
- Auto, Home, & Pert Insurance
- And More!
Company HQ
Holmdel, NJ
Leadership
Niklas Heuveldop
(CEO)Niklas has been part of Ericsson since 2005, joining as a VP of Sales American Business Unit Networks. Since then, he has held numerous roles and became the CEO of Vonage and Head of Business Global Communication Platforms in 2024.
Pam Hehn Schroeder
(CFO)Pam has been part of Ericsson since 2001, joining as a Finance Leader, REgions, Broadband & Media Accounts. Since then, she has held a number of roles and became CFO of Vonage in 2024.
Neelam Sandhu
(CMO)Neelam joined Vonage as CMO in 2025. Prior to this, she spent 15 years at BlackBerry as CMO and CCO.
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