IT Support Specialist, Fullpath
Platform, IT, DevOps, Security
$60-65k
On target variable earning potential of $54,000, annualized, based on performance
More information about location
Office located in Teaneck, NJ
Customer engagement platform for automotive dealerships
Job no longer available
Customer engagement platform for automotive dealerships
201-500 employees
Job no longer available
$60-65k
On target variable earning potential of $54,000, annualized, based on performance
More information about location
Office located in Teaneck, NJ
201-500 employees
Company mission
To create a technology that upends digital marketing in the automotive industry.
Role
Who you are
- This pivotal role requires a heavy focus on macOS devices and essential SaaS platforms like Google Workspace, Jamf, Okta, and Jira
- If you are a genuine "people person" with a passion for troubleshooting, automation, and continuous learning, we encourage you to apply!
- 2+ years of experience in a dedicated IT support or help desk role
- Proven ability to support macOS environments at a scale of ~100+ users (or similar)
- Operational experience or strong familiarity with:
- MDM tools (e.g., Jamf, Kandji, Intune, JumpCloud)
- SSO/MFA services (e.g., Okta, Entra ID, JumpCloud)
- Cloud mail/collaboration platforms (e.g., Google Workspace, Microsoft 365)
- Ticketing systems such as Jira Service Management
- Strong understanding of end-user networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi configuration)
- Exceptional interpersonal skills with empathy, patience, and the ability to communicate clearly with both technical and non-technical users
- Highly organized, proactive work style with the ability to manage and prioritize multiple tasks independently in a fast-paced environment
- High level of accountability and work ethics
- Excellent English communication skills
- Must be located in or near Teaneck, NJ / Burlington, VT
- Must have valid driver’s license; ability to travel domestically by plane
- Legal authorization to work in the United States without the need for employer sponsorship now or in the future
- Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
- Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
- Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
What the job involves
- We're looking for an experienced and enthusiastic IT Support Specialist to serve as the "front line" of technical support for our US team
- You will be responsible for maintaining end-user workstations, network integrity, and security, ensuring seamless IT function across the US
- As the go-to technical resource, you'll balance day-to-day troubleshooting and ticket resolution with the implementation of scalable processes necessary to support Fullpath's rapid growth
- Reporting to the Manager of IT
- Serving as the primary point of contact for the US team, providing technical support via Jira Service Management, Slack, and in-person
- Troubleshooting hardware, macOS, networking, and core business applications
- Proactively managing the support request queue, ensuring clear documentation and timely ticket resolution
- Administering and maintaining core SaaS and infrastructure tools, including:
- Google Workspace: User/group management, security configuration, and service health
- Jamf: macOS device management (MDM), policy deployment, and compliance monitoring
- Okta: IAM, SSO, and MFA support
- Jira: Ticket workflows, custom fields, and IT operations optimization
- Executing onboarding and offboarding processes, including device provisioning and access permissions
- Managing IT hardware inventory, replacements, and procurement logistics
- Maintaining accurate asset tracking and documentation for all company hardware and software
- Developing and maintaining internal IT documentation and training to enhance user self-sufficiency
- Analyzing recurring issues to recommend scalable process improvements
- Providing project-based or overflow support to international IT teams as needed
Our take
Automotive dealerships have been a fixture in the US for over a hundred years, operating with a relatively unchanged model for most of that time. But with post-pandemic consumer attitudes remaining strongly at a preference for online and remote services, dealerships need to change the way they sell cars and adopt digital tools to do so. Fullpath, formerly AutoLeadStar, provides a customer data and experience platform for the automotive industry to automate outdated systems and implement AI in decision-making for dealerships.
Fullpath was founded in 2016, to combat the technologically thin “faux digital” operations in dealerships, by building an advanced digital platform that mimics how dealers market and sell in real life. Its AI-powered automation technology enables personalized marketing, digital commerce, and consumer engagement, informing and executing intelligent decisions for the industry. With strong evidence that digital capabilities correspond to increased car sales, Fullpath is in good standing to reap the benefits of fulfilling dealerships’ digital transformation needs.
Fullpath has raised considerable investment which is cited to go towards technology and product development, hiring talent, and building up its customer support infrastructure to support the industry in digital transformation. The company’s software is already used by roughly 1000 dealerships across the US and Canada.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$40m
SERIES C
Apr 2020
$0.4m
LATE VC
Total funding: $47.4m
Company benefits
- Learning and growth opportunities within a fast-paced tech startup environment
- An awesome team of forward-thinking, innovative go-getters
- A family-friendly atmosphere
Company HQ
Brickell, Miami, FL
Leadership
Aharon Horwitz
(Co-Founder & CEO)Also CEO of 40Nuggets. Founder and former Co-Director of PresenTense Group.
Yishai Goldstein
(Co-Founder & CTO)Former CTO of 40Nuggets.
Eliav Moshe
(Co-Founder & CPO)Co-Founder and former Chief of Product at 40Nuggets.
Salary benchmarks
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