Sales Operations Manager, ServiceNow
3 days a week in office (West Palm Beach, Florida)
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
3 days a week in office (West Palm Beach, Florida)
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- The ideal candidate will have a strong background in sales operations, excellent communication skills, and a passion for optimizing processes
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Bachelor’s degree in Business, Marketing, or a related field
- 3 years of experience in sales operations, preferably in a B2B environment
- Exceptional writing, editing, and communication skills, with a keen eye for detail
- Strong organizational skills and attention to detail
- Strong understanding of Quoting processes and tools
- Proven ability to manage multiple projects and priorities in a fast-paced environment
- Experience with data analysis and performance metrics
What the job involves
- We are seeking a motivated and detail-oriented Sales Operations Manager to join our team in our San Diego office (In office 3 days each week)
- This role will focus on supporting and participating in User Acceptance Testing (UAT), managing our Global Sales Operations newsletter, overseeing quote or booking incident reviews and analytics, and participating in backlog prioritization
- Support UAT Prep and Kick-off activities including User Acceptance Scenario preparation, Test Script creation, and review
- Participate in User Acceptance Testing
- Assist SOPs with any questions or help during User Acceptance Testing
- Actively review defects during UAT and help coordinate resolutions for successful signoff
- Collaborate with DT to regularly review and report out Quote or Booking-related incidents, working with DT to identify root causes and coordinating with relevant teams for resolution
- Analyze incident data to identify trends and develop strategies for systems and process improvement
- Present findings and recommendations to senior management to inform strategic decisions
- Participate in backlog prioritization meetings, contributing insights and recommendations based on data analysis and stakeholder feedback
- Collaborate with DT teams to ensure alignment on priorities
- Foster strong relationships with sales, deals desk, finance, legal, DT, and other stakeholders to facilitate effective communication and collaboration
- Act as a point of contact for sales ops teams regarding quoting processes and tools, providing guidance and support as needed
- Support in developing and updating process documentation related to sales operations and quoting functionality
- Regularly review and collaborate with the enablement team to optimize documentation to reflect best practices and changes in operations
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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