Customer Success Manager, MoeGo
+ Performance bonus
More information about location
All-in-one software for pet groomers
Be an early applicant
All-in-one software for pet groomers
21-100 employees
Be an early applicant
+ Performance bonus
More information about location
21-100 employees
Company mission
To uplift the pet industry by empowering every one in the space.
Role
Who you are
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS
- Experience managing a portfolio of SMB and mid-market customers, driving adoption and retention
- Strong communication and relationship-building skills—you can connect with business owners and operators with ease
- Comfortable with technical conversations and able to explain software features in a simple, business-friendly way
- A proactive mindset with problem-solving skills and a customer-first attitude
- Experience with CRM tools (e.g., Salesforce, Hubspot) and customer engagement platforms
- Ability to thrive in a fast-paced startup environment where adaptability is key
Desirable
- Experience in Pet Tech, SaaS, or service-based software solutions
- Background in customer success, onboarding, or customer education
- A passion for the pet care industry and a desire to help small business owners succeed
What the job involves
- As a Customer Success Manager (CSM) at MoeGo, you will play a critical role in ensuring our small to mid-sized business customers achieve success with our platform. Your mission is to drive adoption, satisfaction, and long-term retention by providing personalized support, proactive engagement, and strategic guidance
- You’ll be the go-to partner for our customers, helping them streamline operations, improve efficiency, and grow their businesses with MoeGo’s solutions.
- This is an exciting opportunity to join a fast-growing Series A startup where customer success is at the heart of what we do. You’ll collaborate closely with Onboarding, Product, Support, and Sales teams to deliver an exceptional customer experience while contributing directly to MoeGo’s growth
- Customer Onboarding & Training: Guide new customers through a seamless onboarding experience, ensuring they are set up for success with MoeGo
- Customer Engagement & Retention: Proactively check in with customers to ensure they are adopting key features and getting value from the platform
- Product Expertise & Consultation: Educate customers on best practices and provide solutions tailored to their unique business needs
- Proactive Account Management: Identify customer pain points, provide strategic recommendations, and take action to reduce churn
- Upselling & Expansion: Identify opportunities for account growth by introducing new features and upselling relevant solutions
- Advocacy & Customer Insights: Serve as the voice of the customer by collecting feedback, identifying trends, and sharing insights with internal teams to improve the product and customer experience
- Support Escalations & Issue Resolution: Work cross-functionally with the Support team to ensure customer issues are resolved quickly and effectively
Our take
Payments and scheduling software is nothing new in the SaaS world, but companies that can nail a marketable niche in this sector will usually reap rewards. Enter MoeGo, a digital platform geared towards the dog grooming market, serving pet saloons and groomers across the US.
MoeGo incorporates scheduling, marketing, and payment processes into its platform. With the intention to help clients scale their customer base and value, the company's offering is suitable for many styles of business, from mobile grooming to brick and mortar shops.
As people spend more on their pets, there’s big business and growing competition in MoeGo's sector. That said, the company has enjoyed considerable funding that is being used to expand operations and business reach. It’s also currently developing daycare, dog boarding and dog training business solutions to add to its product line.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2024
$24m
SERIES A
Total funding: $24m
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
Ethan Dong
(CEO)Currently Angle Investor at Veritas Genetics. Previously Board Member at PlusYoou, Head of the US Office at Meitu, and worked in Sales Analysis at Beats by Dr. Dre.
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