Brand Designer, Cresta
+ Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Bachelor’s degree
- At least 1 year of marketing design experience, ideally for a SaaS or B2B business
- Excellent communication skills: Comfort presenting work and articulating the rationale for specific design decisions
- Excellent organization skills and experience managing complex projects
- Proficiency in design production tools including Adobe Suite
- A portfolio of design work that demonstrates your ability to deliver excellence
- Experience marketing software or AI products
- Experience in software categories related to contact centers, customer experience and virtual agents
- Web or interactive design expertise
- Agency experience relevant to marketing like advertising or brand development
What the job involves
- We’re looking for an exceptional, detail-oriented Graphic Brand Designer to help us build the Cresta brand into the market leader of an industry that’s at the center of the most important technological revolution since the PC
- Reporting to the Creative Director, you will help build and implement design systems that affect nearly every marketing interaction including: the website, advertising, and trade show booths
- This designer will shepherd multiple concurrent projects from conception to delivery and will seek to learn from their performance
- You will work with a small team on both large and small tasks
- So, while you’re contributing to the evolution of the Cresta brand, you’ll also be helping to get that vital presentation ready for tomorrow
- Design, build and refine all manner of marketing materials including those for: web, ads, events, presentations, and collateral
- Implement existing design standards in the materials you create and manage the implementation of those standards in outsourced works
- Help build new design standards that set Cresta above competitive noise
- Have a point of view and contribute thoughtfully to all creative efforts, whether that means moving pixels around, or having constructive feedback
- Stay organized and communicate effectively with creative partners and stakeholders
- Continuously trial new tools and services that might help elevate the quality of our work, or the efficiency of creative production
- Be a Team Player: We’re a small team, so pitch in where needed and support your colleagues
- Learn from results: Find ways to evaluate the effectiveness of a deliverable and use what you learn to improve the next one
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company values
- Don't accept the customer's status quo. Obsess over inventing on behalf of the customer. 99% of the world's innovations have yet to be discovered.
- Hustle after every ball. Every day, every line of code and each team member collectively builds the bigger picture. Don't settle for stagnation and don't settle for a no - find a way.
- Trust and amplify. We are building a long term team. Implicitly trust the team and show respect to everyone. Deliver direct and candid feedback - it helps everyone grow. Build bridges that invest in others.
- Move with speed, not haste. Speed is critical. Our success depends on our pace of innovation. However, technical debt is real. Build with the long term plan in mind.
- Obsess over the result. Move with determination, intensity and focus on the customer's result. Value the team's ego over individual ego: the best idea and result wins.
- Have a leader's mindset. Leaders set the benchmark for behavior and inspire others to grow. It's never why the company does something - it's our company, let's build it.
Company HQ
University South, Palo Alto, CA
Articles
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