Customer Services Executive, The Economist
Impact Events
Some travel required
3+ days a week in office
International weekly newspaper
Open for applications
International weekly newspaper
1001+ employees
Open for applications
Some travel required
3+ days a week in office
1001+ employees
Company mission
To take part in a severe contest between intelligence, which presses forward, and an unworthy, timid ignorance obstructing our progress.
Role
Who you are
- Is confident using online systems and forms
- Is comfortable working in Excel (sorting, filtering, data analysis)
- Ideally a Cvent experience
- Is familiar with Salesforce
- Has excellent attention to detail
- Has experience of working onsite at events/in a hospitality setting
- Is able to travel flexibly to be onsite at our events across the year
- Must be able to work from our London headquarters 3 days a week
- Is a fast leaner who can handle multiple tasks
- Is a great communicator
What the job involves
- You are responsible for all things related to attendee registration for Economist Impact events
- You ensure that our delegates, VIPs, speakers and sponsors - have the best possible experience across the whole registration experience
- You are responsive and professional at all times - with both internal and external stakeholders - from event set up to onsite delivery
- Add or update attendee details in Cvent (including bulk upload of speakers)
- Help people who have trouble registering (monitor email inboxes, chatbot and respond promptly)
- Track registrations, cancellations, and payments in Cvent and report on progress in event project meetings
- Approve delegate registrations in accordance with Economist Impact event guidelines
- Keep attendee data clean and up to date in Cvent
- Assist with visa applications when requested
- Issue invoices where required
- Ensure registration kit is onsite ready for the event
- Work with event team to ensure that all event side activations are added to relevant delegate badges
- Set up and test Cvent OnArrival equipment; take payments; handle onsite bookings; answer queries)
- Manage registration desk throughout the event
- Work closely with sponsors to ensure that their team and guests get a ‘white glove’ experience - before, during and after each event
- Run registration and attendance reports
- Export data to Excel for tracking, analysis or sharing
- Create and customize bespoke reports and dashboards
- Monitor and report on cancellations, refunds and chase unpaid invoices
- Working from a brief created by the marketing team, you:
- Create non-paid events in Cvent, our attendee registration platform, using existing templates
- Build registration forms (add required demographic questions, sessions, ticket options)
- Set up forms for all attendee types (e.g. attendee, speaker, staff)
- Set up all required automated emails (e.g. registration confirmation; abandoned basket)
- Add branding provided by the event marketer
- Test and check every form on desktop and mobile before launching
Application process
- We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications
Salary benchmarks
Our take
Founded in 1843, the Economist is one of the best-known and well-read current affairs publications in the world, able to boast an ever-growing international circulation of around 1.5m readers. With sections ranging from US business news to the best new books & art, The Economist is a key figure within the huge journalism market.
Given its big market share, the key question for The Economist will be where it goes from here. Likely, the plan will be to carry on with business as usual. Critically, unlike many of its competitors, during the coronavirus pandemic The Economist has seen little decline in business, even as sales of paper-newspapers have declined globally. In particular, this is because the Economist has been operating a hybrid system of online and paper news for many years now, and so its core business has had relatively little to adapt to during the pandemic.
So, the key thing for The Economist will be ensuring that it keeps producing high-quality journalism into the future. In an age where the news is constantly plagued by distrust and misinformation, The Economist has a golden opportunity to set itself apart as a quality institution going forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Company benefits
- Team +/ individual performance bonuses
- Extended life assurance
- Training and development programmes
- Funding available for further education
- Work from home opportunities
- Health insurance
Company values
- Independence
- Integrity
- Excellence
- Inclusivity
- Openness
Company HQ
London, UK
Articles
Leadership
Lara Salameh Boro
(CEO)Lara has previously been CEO at Top Right Group and Informa. They are also a Non Executive Director at RWS HOLDINGS PLC.
Diversity, Equity & Inclusion at The Economist
- Commitment to equal opportunities and inclusion
- Applications from all backgrounds encouraged
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