IT Helpdesk, Resilience

• At least 3 years of experience in IT support or systems administration
• Strong verbal and written communication skills
• Experience supporting Apple macOS environments, including MDM tools and endpoint security
• Prior experience in a startup or remote-first environment

Desirable

• We’re seeking an IT Helpdesk Specialist to support our growing tech operations
• You'll be part of a collaborative IT team responsible for end-user support, SaaS administration, device provisioning, and infrastructure improvements across the organization
• If you're hands-on with Apple MDM tools, comfortable managing office networks, and excited by a fast-paced environment, we’d love to hear from you
• This role is based in our London office and follows a hybrid work schedule
• Oversee and maintain SaaS applications, Apple MDM (Mobile Device Management) systems, office networking, conferencing tools, and various IT equipment
• Provide timely and effective technical support to end users; help define and uphold appropriate service level agreements (SLAs)
• Plan, design, and implement small to mid-scale IT projects and infrastructure upgrades
• Manage user access, device provisioning, onboarding, offboarding processes, and hardware lifecycle (assignment, refresh, and tracking)
• Administer company-wide software licensing and subscriptions; support vendor management, procurement, and RFP processes
• Provide hands-on technical support at our physical office location in London
• Ensure compliance with data privacy and security regulations, including NYDFS, CCPA, and GDPR; assist with audits and security assessments
• Be available for after-hours support when necessary to address outages or critical issues