Head of End-User Technology and Experience, iCapital
Vice President / Senior Vice President
$200-230k
Fintech platform for alternative investments
Be an early applicant
Fintech platform for alternative investments
1001+ employees
Be an early applicant
$200-230k
1001+ employees
Company mission
To power the world’s alternative investment marketplace.
Role
Who you are
- 12-15+ years of experience leading enterprise end-user technology or digital workplace organizations
- Deep expertise across service desk operations, endpoint engineering, and employee productivity platforms
- Experience leading large-scale employee technology environments in complex enterprise organizations
- Proven ability to improve operational scalability and employee technology experience simultaneously
- Strong leadership and organizational influence skills across technical and business teams
- Experience building and leading high-performing operational technology organizations
- Ability to operate strategically while maintaining strong execution and operational oversight
- Strong experience with ServiceNow, including ITSM workflows, operational processes, and platform-driven support organizations
What the job involves
- The Head of Employee Technology & Experience is responsible for the strategy, delivery, and operational leadership of the company’s employee-facing technology organization, including end-user support, endpoint engineering, workplace technology, and productivity platforms
- Reporting to the Head of Corporate Technology, this leader will drive a modern and scalable employee technology experience that enhances productivity, improves operational efficiency, and delivers high-quality support and collaboration capabilities across the enterprise
- Lead the overall employee technology strategy across support, endpoint management, collaboration tooling, and workplace experience
- Oversee Global Service Desk operations, ensuring high-quality end-user support and operational responsiveness
- Own Endpoint Engineering strategy across device lifecycle management, standards, automation, and endpoint security alignment
- Lead Mac Experience and employee productivity initiatives, including collaboration and enablement tooling
- Oversee AV and workplace technology experience across conference rooms, events, and office collaboration environments
- Drive continuous improvement initiatives focused on employee productivity, support experience, and operational efficiency
- Drive operational maturity and workflow optimization through ServiceNow and related employee support platforms
- Partner with AI Enablement to evaluate and implement productivity-enhancing AI capabilities
- Establish operational metrics, SLAs, and service performance standards across all employee technology functions
- Build and lead a high-performing organization with strong leadership accountability and team development
Our take
Alternative investing can yield huge profits, but it can often be inaccessible, even to enterprises. iCapital solves this problem by guiding large-scale businesses through the alternative investing process.
Since launching in 2013, iCapital has provided enterprises with an investing marketplace. Its focus has been on banking, wealth management, and asset management companies, and iCapital now serves clients such as JP Morgan, Evercore, and Rockefeller. As of February 2025, the company services nearly $500 billion in global client assets, clear evidence of industry confidence in the company.
iCapital's impact on the financial world is undeniable, forging strong and profitable partnerships with leading institutions like Morgan Stanley. With a proven track record, impressive funding and a rapidly growing platform, iCapital is poised for significant further expansion in the years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2025
$820m
SERIES E
Dec 2021
$50m
LATE VC
Total funding: $1.5bn
Company benefits
- Employer-matched retirement plan;
- Generously subsidised health care with 100% employer-paid dental, vision, telemedicine, and virtual mental health counselling
- Generous unlimited paid-time off (PTO) and parental leave (benefits vary by country and not all benefits are offered in every location)
Company HQ
Murray Hill, New York, NY
Leadership
Lawrence Calcano
(CEO & Chairman)Previously worked as Director of Capitol Acquisition Corp., and served as Director of Vibrant Emotional Health for 10 years.
Salary benchmarks
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