Customer Success Manager, Wisedocs
+ Stock options
More information about location
AI processing for medical documents
Job no longer available
AI processing for medical documents
21-100 employees
Job no longer available
+ Stock options
More information about location
21-100 employees
Company mission
To erase the headache of manual work to create a more positive experience for insurance companies, legal firms, healthcare providers, and their claimants.
Role
Who you are
- This role is idea for someone who has experience working with Midmarket and Enterprise customers in the insurance, medical, or legal industries and is passionate about how AI and Technology can disrupt these spaces
- 5+ years experience with Enterprise size clients, ideally in a B2B SaaS environment
- Relevant Industry experience a preferred
- Relevant education (i.e. Health Sciences, Medical Terminology, Disability Management, Paralegal etc) a strong asset
- Experience with Hubspot/CRM and ticketing systems like Jira
- Working knowledge of medical documentation and terminology
- Prior experience in managing a diverse client group portfolio, with outstanding customer service results a strong asset
- Must be able and willing to travel within the US and Canada
- Team player and can also thrive in self-managed and independent environments
- You recognize gaps in process or detail and show initiative to suggest solutions
- Exceptional organizational, presentation, and communication skills
- You have technical prowess, love to play with technologies and can quickly grasp technical concepts, making them easily understandable to a variety of end users
- You are gritty, agile and can work in a fast-paced environment
What the job involves
- We are searching for a passionate Customer Success Manager to join our team and play a pivotal role in shaping our user's experience
- You will own a portfolio of our large sized business customers and will be responsible for ensuring their success on the Wisedocs platform
- You will work directly with new customers to successfully on-board and grow current customers' volume by understanding their business, technical requirements, while also partnering closely with our internal stakeholders
- The position is remote for US, while requiring quarterly on-site presence in Downtown Toronto
- Onboarding and Ongoing Customer Training: As a trusted expert to our customers, you will educate customers, gather and execute workflow requirements to solve technical problems, and ensure the smooth adoption of our products. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience, and onboarding is the first step of that journey
- Account Management: You will consistently be in contact with customers throughout the lifecycle to ensure any concerns are addressed, and you understand any changes in their business / industry. In addition, you will support Wisedoc’s growth by focusing on our land and expand strategy and seeking upsell/cross sell opportunities for additional products and services that meet the customer’s needs
- Data Analysis: This role requires analyzing customer data to identify trends and opportunities for improvement, and to provide insights to customers on how they can optimize their use of Wisedocs products and services. You will be accountable to setting and achieving onboarding customers' goals and ensuring maximum usage for our tenured customers
- Cross-functional Collaboration: You will be the voice of the customer internally, collaborating cross-functionally with Product Development, Sales, and Quality Assurance to ensure your customers receive the best possible experience
- Customer Retention: This role requires identifying and communicating Customer’s health, addressing potential customer expansions, implementing strategies to retain customers and build long-term relationships
Application process
- We're excited to meet you and explore the possibilities together! At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:
- Round 1- Getting to Know You: Meet our People & Culture team for a friendly chat. We'll learn about your background, aspirations, and what makes you tick. We'll also provide you with in-depth insights into the opportunity at hand
- Round 2 - Meet the Leadership: Engage with our COO to discuss your practical experience working with midmarket and enterprise customers
- Round 3 - Presentation: You'll be asked to do a 15-20 minute presentation to our Customer Success leadership followed by Q&A
Our take
Wisedocs was born out of frustration with one of the healthcare administration's most cumbersome tasks: medical record management. Its automated processing software tackles this head-on, aiming to contribute to better overall healthcare by freeing up valuable manpower and time currently spent on paperwork.
Wisedocs has successfully developed an AI-powered solution that demonstrably outperforms traditional methods of handling unstructured medical documents. Hence, the company streamlines the process of clinician notes, medical briefs, records, assessments, and discharge summaries.
Backed by prominent investors, Wisedocs successfully launched in the US in 2022, followed by the opening of a new American headquarters to support its growing US customer base. This was followed by further funding in 2024. It believes its product can significantly reshape the American healthcare and insurance landscape, where streamlining paperwork and unlocking critical data are major concerns.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Aug 2024
$3.2m
EARLY VC
Jan 2024
$8.9m
SERIES A
Total funding: $18.7m
Company benefits
- Healthcare: 100% company paid healthcare benefits. Benefits across health, dental, vision, and extended services plus sick days
- Vacation: Generous paid time off for all employees to ensure you can step back and avoid burnout and stress
- Remote-First: A flexible remote-first work environment with a large office space in the heart of downtown Toronto to use as you see fit
- Stock Options: We offer you stock options so your investment in your career will pay off
- Referral Bonus: We reward those who refer great team members our way. Get a referral bonus for successful onboarding
- Events: Gather regularly for fun activities as a team completely sponsored by Wisedocs
Company HQ
Downtown Toronto, Toronto, ON
Articles
Leadership
Connor Atchison
(CEO)Previously served in the Canadian Armed Forces Infantry before moving into Healthcare Administration within the Armed Forces.
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