Senior Product Manager, ServiceNow
Public Sector Digital Services
$137-233k
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$137-233k
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
- 5-8 years of experience in product management building B2B and B2C enterprise products for a global customer base
- Experience building, launching, and scaling enterprise SaaS products for external, paying customers
- Product management experience from discovery to delivery at start-up companies and larger companies
- Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with architects and engineers
- Have excellent verbal and written communication skills, including the ability to chair sessions, host webinars and influence executive leadership, with the ability to work across multiple time-zones
- Platform and framework systems thinking; a puzzle solver
- Must be a US citizen to work with different government agencies including US DoD
Desirable
- Has experience working with different government agencies
- Understands the nuances of government agencies and how they work
- Business degree or equivalent is a plus
What the job involves
- The CIWF Public Sector industry product management team is looking for an experienced Product Manager to help us to expand Public Sector Digital Services (PSDS) into new government mission centers
- PSDS is our robust industry customer service management solution tailored to the needs of federal/central, state and local agencies supporting their missions and goals
- We are looking for an individual who has deep Product Management experience creating end-to-end solutions that meet the complex needs of constituents and the government agencies that serve them
- Identify the right problems to solve, why these problems should be solved, and the capabilities needed to solve these problems
- Create and align on ServiceNow’s Public Sector industry product strategy, including build/ buy/partner decisions
- Work with UX and Engineering teams on prototyping and ideation of product features and frameworks to help partners and customers in target markets
- Maintain and communicate the product roadmap while cultivating a continuous backlog to continuously deliver new features
- Work with customers from numerous government agencies across the world and have true mission impact
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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