Customer Success Manager, Bodyswaps

£55-60k

OTE

£45-50k

BASE

Salesforce

Hubspot

Junior and Mid level

London

2-3 days a week in office (Shoreditch, London)

AI Platform for soft skills training

Job no longer available

AI Platform for soft skills training

21-100 employees

B2BHRTrainingSaaSVirtual Reality

Job no longer available

£55-60k

OTE

£45-50k

BASE

Salesforce

Hubspot

Junior and Mid level

London

2-3 days a week in office (Shoreditch, London)

21-100 employees

B2BHRTrainingSaaSVirtual Reality

Company mission

To empower learners to develop the essential skills they need to succeed in today’s world.

Job

Company

Role

Who you are

Experience managing commercial accounts and delivering measurable results.
Confident with tools such as HubSpot, and comfortable using AI-powered platforms (e.g., Large Language Models like ChatGPT) alongside Notion and Gong.
Proven commercial and negotiation skills.

Desirable

Experience in a start-up or fast-paced growth environment.
Track record of exceeding targets, whether in your career, studies, or sports.
Experience with Edtech and an understanding of the Education sector.

What the job involves

Facilitate engaging demos, training sessions, and on-site workshops to drive rapid adoption
Design success plans with clear objectives and KPIs for each customer
Scope and manage solution rollout projects
Build support resources and playbooks for a best-in-class user journey
Manage a portfolio of enterprise customers across Higher Education and Healthcare, focusing on high-value and high-opportunity accounts
Monitor analytics and adoption, run regular business reviews, and provide actionable recommendations.
Proactively identify, pursue, and close upsell and cross-sell opportunities. Especially multi-faculty expansions in universities
Collaborate closely with Sales to move warm opportunities quickly to close
Develop customer advocates, case studies, and marketing opportunities

Application process

1. Apply with your profile
2. Answer four questions via Hireflix (10mins)
3. In person interview (Shoreditch, London)
4. Culture questionnaire
5. Meet the Founders

Salary benchmarks

Our take

Automation, AI, and digital technologies have accelerated the pace of change in the world of work. Large organisations are facing mission-critical challenges: developing soft skills at scale, creating fairness and opportunity for all and making the workplace more collaborative and humane.

Bodyswaps’ scenarios create a safe and realistic space where learners can practice soft skills, with AI-enabled analytical feedback to optimise personal improvement. The technology offers users the ability to record themselves having difficult conversations, which they can then watch back and review. The beauty of the headset means users can join sessions and practice from anywhere, privately and in their own time.

Bodyswaps is working with organisations such as Orange, London Screen Academy and the UN Refugee Agency on topics like leadership, communication and interview skills. And looking ahead, the company is expanding its bespoke company-specific services, tailored to the individual needs of a business.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Oct 2020

$0.7m

SEED

Dec 2019

$0.5m

ANGEL

Total funding: $1.1m

Company values

Always be Learning: seeks feedback, curious, shares learnings
Collaboration: helps others, communicates openly, supports the team.
Ownership: takes responsibility, follows through, solves problems.

Company HQ

London, UK

Leadership

Christophe Mallet

(Co-Founder & CEO)

Guest lecturer in AR/VR, co-founder of several immersive technologies innovation agencies and background in digital strategy consulting at Carve Consulting.

Tom Szirtes

(Co-Founder & CPTO)

Background in VR, AR and real-time 3D applications as former managing director of Mbryonic and project manager at Orange Labs.

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