Partner Success Manager, Waymark
$101-155k
Salary is dependent on location; + Stock Options
Healthcare services for Medicaid patients
Open for applications
Healthcare services for Medicaid patients
101-200 employees
Open for applications
$101-155k
Salary is dependent on location; + Stock Options
101-200 employees
Company mission
To help people enrolled in Medicaid programs find their way to better health through evidence-based community care.
Role
Who you are
- You should be an excellent communicator who enjoys synthesizing information for customers, but also loves sharing insights from customers with teams internally to strengthen our products and services
- 5 years of experience that includes roles in consulting, customer success, and/or project management, with a minimum of 1 year in health tech or services
- Strong project management and creative problem solving experience, with a proactive, detail-oriented, and customer-focused mindset
- Proven experience leading projects and competing priorities across a range of external stakeholders and cross-functional internal teams
- Experience collecting and analyzing data, and making data-driven presentations
- Exceptional written and verbal communication skills
- Self-motivated and eager to thrive in a fast-paced environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals
- Flexible and adaptable to the changing needs of a fast growing start up
- Deep commitment to improving healthcare for underserved populations
Desirable
- Medicaid and healthcare transformation experience
- Experience with value-based contracts and primary care providers
What the job involves
- The Partner Success team is the face of Waymark with MCO and provider partners
- This team builds relationships with stakeholders across our partners and ensures satisfaction, retention and growth
- Partner Success forms a deep understanding of our partners’ needs and collaborates with teams across Waymark to ensure we meet these needs
- This role will play a vital role strengthening our approach to partner management
- This is critical as Waymark scales
- You will be responsible for managing and evolving the tools and processes that support strong partnerships
- Reporting to the VP of Partner Success, you will use your project management and analytical skills to drive strategic initiatives and ensure smooth execution of projects
- Support the health of our partnerships and enable growth by standardizing internal processes and tools and contributing to partner touchpoints
- Monitor KPIs to assess relationship health and identify opportunities for improvement. Propose solutions to increase partner satisfaction
- Serve as the Partner Success Lead on smaller accounts, providing impact updates and ensuring prompt response and follow up as needed
- With Account Leads, create effective presentations using both quantitative and qualitative data to advance our partnerships
- Lead strategic and operational initiatives within Partner Success and participate in cross-functional initiatives to advance organizational goals
- Maintain and improve account governance and documentation, including project plans , account snapshots, and internal Wiki pages
- Collaborate with internal and external stakeholders to design and implement new pilots, ensure projects stay on task and adhere to agreed upon timelines
Our take
Over 80M people in the U.S. receive healthcare coverage from Medicaid (and that’s only predicted to grow). However, in reality, that care is provided by an immensely fragmented group of privately run primary care providers (PCP).
Waymark is improving care through building technology and infrastructure services for these providers. For example, where local doctors need to connect with local pharmacists to manage a diabetic Medicaid receiver’s insulin swings, communications and prescriptions will all be executed through the Waymark platform.
After a series of successful pilots, Waymark is looking to scale significantly. That means racking up dozens of contract relationships with PCPs and using the data from tens of thousands of patients to further refine the product for national scale impact.
As Waymark’s leadership admits, there are many chasms on the road from academic publication to implementation at scale. However, the widespread enthusiasm for adopting systems that will help Medicaid fulfil its potential for millions of Americans will give the company confidence as it moves forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Oct 2023
$22m
EARLY VC
Jan 2022
$45m
SERIES A
Total funding: $67m
Company HQ
SoMa, San Francisco, CA
Leadership
Rajaie Batniji
(Co-Founder & CEO)Previously, they co-founded Collective Health, where they served as Chief Health Officer. They were also previously a Clinical Assistant Professor of Medicine at Stanford University.
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