Delivery Consultant, Amazon
Connect, Amazon Connect Center of Excellence
$118.2-204.3k
The largest online retailer and technology provider
Posted today
The largest online retailer and technology provider
1001+ employees
Posted today
$118.2-204.3k
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- 3+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce
- 3+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management
- 2+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following: bots, APIs, web services, or databases
Desirable
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
- Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation
What the job involves
- The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS)
- In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives
- You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle
- Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer
- You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS
- As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project
- The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud
- We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives
- Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption
- We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
Salary benchmarks
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