IT Support Apprenticeship, Amazon

• We welcome individuals from all backgrounds who are curious about technology and enjoy solving problems
• Have strong analytical and problem-solving skills
• Communicate clearly and enjoy helping others
• Are proactive, organised, and attentive to detail
• Can thrive in a fast-paced environment and adapt to new challenges
• No previous IT experience is required - just enthusiasm, a growth mindset, and a willingness to learn
• To qualify for this programme, you must:
• Be 18 years or over before the start date (August 2026)
• Have the right to live and work in England (if you are on a visa, this needs to enable you to legally work and reside in England for the entire duration of the programme until February 2028)
• Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
• Be a resident of the UK for the entire duration of the programme
• Not be registered to study on a UK government funded course ending July 2026 or later
• A minimum of 3 GCSEs (or equivalent) at grades 4 or above (A-C) in any subject
• GCSE English and Maths (or equivalent qualifications) at grades 3 or above (D or above)
• Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process
• Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
• PLEASE NOTE: This position is an 18- month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship
• This Apprenticeship assumes the candidate has little or no knowledge/experience of the occupation and is NOT suitable for candidates who already have a similar or higher-level qualification in the same or similar subject of the apprenticeship
• Passionate about technology and eager to play a crucial role in keeping complex systems running smoothly

Desirable

• Join us as an IT Support Apprentice and help power the information and communication technology that drives Amazon’s operations
• As an IT Support Apprentice, you’ll work with innovative technology to ensure our business runs efficiently by executing technical procedures and providing high-quality first and second-line support
• You’ll resolve hardware, operating system, and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected
• You’ll be based in one of our UK Fulfilment Centres, where millions of products are processed and shipped to customers worldwide
• These are fast-paced, highly energised environments - perfect for those who thrive on learning, problem-solving, and making a real impact
• Working alongside experienced IT professionals, you’ll gain practical experience across a range of systems while building your technical knowledge through the Level 3 Information Communications Technician Apprenticeship
• Provide first and second-line technical support to internal users
• Install, configure, and maintain IT hardware and software
• Use diagnostic tools to troubleshoot and resolve network or system issues
• Monitor performance, apply security updates, and manage IT assets
• Collaborate with teams across the site to deliver high-quality IT service
• Contribute to improvement and automation projects that enhance efficiency
• You’ll develop core skills in service management, networking, cloud services, operating systems, and cybersecurity, building a strong understanding of the technologies that underpin modern information systems
• At Amazon, it’s in our nature to learn and be curious. You’ll learn by doing, supported by world-class coaching, mentoring, and structured training
• This 18-month programme combines on-the-job experience with formal learning, giving you the opportunity to earn a recognised qualification while developing practical technical skills. You’ll spend 80% of your time working alongside IT professionals and 20% in structured learning, supported by your training provider and manager
• As part of your off-the-job learning, you may occasionally travel to a training centre, depending on your provider’s location
• Technical Support and Troubleshooting
• Respond to and resolve IT issues promptly, maintaining high service standards
• Apply systematic diagnostic techniques to identify and fix technical faults
• Escalate complex issues appropriately while maintaining ownership and communication
• Maintenance and Configuration
• Install and configure computers, networks, and applications
• Manage end-user devices using automated deployment and management tools
• Perform proactive maintenance to ensure system stability and minimise downtime
• Security and Compliance
• Monitor system performance and apply security measures to protect against cyber threats
• Follow IT policies and data protection protocols to maintain compliance and safety
• Collaboration and Communication
• Communicate clearly and effectively with technical and non-technical users
• Participate in team meetings and project reviews to share knowledge and updates
• Continuous Improvement
• Support the implementation of new technologies and site upgrades
• Identify opportunities to simplify processes and improve efficiency
• Keep your technical knowledge up to date through continuous learning
• A day in the life:
• Interpreting and prioritising internal or external customer requirements, providing remote or in-person support to resolve their issues issues related to IT infrastructure, end-user devices and applications
• Maintaining end user devices and assets using automated procedures and workflows to install, configure, and decommission as required
• Applying appropriate tools and techniques to diagnose and rectify faults, maintaining detailed documentation and escalating complex problems as needed
• Installing and configuring computer systems, performing software upgrades, and maintaining network environments
• Providing proactive maintenance to maximise the availability of all IT equipment
• Monitoring system performance and usage, applying necessary security measures to protect against cyber threats
• Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment and tools as required
• Communicating effectively with stakeholders at all levels, keeping them informed of progress and managing escalations
• Implementing projects and delivering innovations together with other IT colleagues
• Maintaining a safe and secure working environment, adhering to health and safety protocols
• Continuously developing your professional skills and knowledge to stay abreast of industry trends and technological advancements