Customer Onboarding Specialist, AutoLeadStar
Post Sales
$60-85k
This role is eligible to participate in the Company's equity program
Office located in Teaneck, NJ
Customer engagement platform for automotive dealerships
Open for applications
Customer engagement platform for automotive dealerships
201-500 employees
Open for applications
$60-85k
This role is eligible to participate in the Company's equity program
Office located in Teaneck, NJ
201-500 employees
Company mission
To create a technology that upends digital marketing in the automotive industry.
Role
Who you are
- The ideal candidate is high-energy, tech savvy, process oriented, passionate about helping customers, and excels in communication via phone and email
- Always willing to go the extra mile to help a new customer
- 1+ year experience in implementation, onboarding, or other customer-facing role at a SaaS start-up company
- 1+ year experience in digital advertising, Google & Facebook preferred
- Proven basic troubleshooting abilities
- Independent problem-solving skills and adaptivity to change
- Excellent verbal and written communication skills
- Strong work ethic and high energy levels
- Ability to multitask and collaborate with different departments
- Impeccable attention to detail
- Cares for speed and quality of delivery
What the job involves
- We are looking for a Customer Onboarding Specialist to join our awesome Onboarding Team
- You will play a key role in Fullpath’s mission of delivering an amazing customer experience
- You will be the welcoming face that greets our customers and helps them begin their Fullpath journey
- You will achieve so by supporting the onboarding process for both new and existing accounts by helping them integrate our software, educating customers on our platform, helping solve technical issues, and ensuring a smooth adoption of our products throughout the customers’ lifecycle
- Reports to the Senior Implementation Manager
- Owning the customer experience from the point of sales throughout their onboarding process
- Mapping out the customers’ requirements & needs to ensure a smooth onboarding and implementation
- Implementing proactive communication flows with the customers to align expectations regarding onboarding and value delivery timelines
- Collaborating proactively with other departments involved in the onboarding process by providing clear account setup requirements and deadlines
- Identifying any process issues and/or new process building needs that arise from the evolution of our products and problem-solve by building out processes that can scale
- Educating customers on features, capabilities, and best practices to simplify adoption and align expectations
- Being the main point of contact to customers throughout onboarding and implementation (via video calls, calls, emails and chat)
- Handling the successful and smooth transfer of your customers to their dedicated customer success manager after onboarding completion
- Measuring and reporting upon the onboarding experience
Our take
Automotive dealerships have been a fixture in the US for over a hundred years, operating with a relatively unchanged model for most of that time. But with post-pandemic consumer attitudes remaining strongly at a preference for online and remote services, dealerships need to change the way they sell cars and adopt the digital tools to do so. Fullpath, formerly AutoLeadStar, provides a customer data and experience platform for the automotive industry, to automate outdated systems and implement AI in decision making for dealerships.
Fullpath was founded in 2016, to combat the technologically thin “faux digital” operations in dealerships, by building an advanced digital platform that mimics how dealers market and sell in real life. Its AI-powered automation technology enables personalized marketing, digital commerce, and consumer engagement, informing and executing intelligent decisions for the industry. With strong evidence that digital capabilities correspond to increased car sales, Fullpath is in good standing to reap the benefits of fulfilling dealerships’ digital transformation needs.
Fullpath has raised considerable investment which is cited to go towards technology and product development, hiring talent, and building up its customer support infrastructure to support the industry in digital transformation. The company’s software is already used by roughly 1000 dealerships across the US and Canada.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$40m
SERIES C
Apr 2020
$0.4m
LATE VC
Total funding: $47.4m
Company benefits
- Learning and growth opportunities within a fast-paced tech startup environment
- An awesome team of forward-thinking, innovative go-getters
- A family-friendly atmosphere
Company HQ
Brickell, Miami, FL
Leadership
Aharon Horwitz
(CEO & Co-Founder)Also CEO of 40Nuggets. Founder and former Co-Director of PresenTense Group.
Yishai Goldstein
(CTO & Co-Founder)Former CTO of 40Nuggets.
Eliav Moshe
(CPO & Co-Founder)Co-Founder and former Chief of Product at 40Nuggets.
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