Customer Experience Storyteller, Authenticx

Healthcare Software

Salary not provided

Mid and Senior level

Remote from US

More information about location

Humanizing conversational intelligence in healthcare

Job no longer available

Humanizing conversational intelligence in healthcare

101-200 employees

HealthcareB2BArtificial IntelligenceAnalyticsMachine LearningSaaSAutomation

Job no longer available

Salary not provided

Mid and Senior level

Remote from US

More information about location

101-200 employees

HealthcareB2BArtificial IntelligenceAnalyticsMachine LearningSaaSAutomation

Company mission

Authenticx is on a mission to help humans understand humans.

Job

Company

Role

Who you are

Bachelor’s degree in Business, Marketing, Writing or other relevant fields preferred
3-5 years of experience in a B2B customer service role, especially in giving presentations
Experience analyzing qualitative and quantitative data and extracting meaningful, action-oriented insight
Software-as-a-Service (SaaS), Healthcare, or business-to-business (B2B) professional services experience preferred
Skilled in account management, project management, researching, and data analysis
Superior communication and presentation skills
Proven understanding of the Healthcare industry is preferred
Well-organized, with a high attention to detail and ability to prioritize
Strong project management and cross-functional leadership skills
Proficiency with MS Office (especially Excel and PowerPoint)
Understanding of web applications with a desire to learn new technologies
Must work well within a highly-collaborative, virtual team environment

What the job involves

As a Storyteller with Authenticx, you will serve on our Customer Strategy team within our Professional Services division
Driving client success by evaluating interactions between our clients and their customers and presenting meaningful findings to our clients so they can make effective business decisions
Analyzing qualitative and quantitative client data to discover actionable, relevant insights
Developing story lines to convey the data in a way that captures the attention of the client
Creating PowerPoint decks to support the telling of data-backed stories
Presenting insight-rich, data-backed stories to clients
Collaborating across Authenticx teams to ensure our work is completed with the highest standards while achieving client objectives
Continually honing the Authenticx approach to data-backed storytelling
Maintaining an in-depth understanding of the Authenticx software platform, new features and use cases
Continually building a positive relationship with clients - always keeping client needs and desired outcomes at the forefront of everything we do

Our take

Authenticx delivers a "humanizing" conversational intelligence platform for healthcare, that analyzes millions of customer interactions to surface transformational opportunities in the industry. The platform works across voice, chat, and email data to reveal hidden barriers, motivators, and strategies, so organizations can make data-backed decisions on how to improve.

The value of its offering is clear and demonstrated by significant growth, and an expanding customer base that includes top global pharmaceutical companies. As the global healthcare automation market continues to get larger, Authenticx is in a good position to see further success as it carves out a considerable share of the space.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Jan 2023

$20m

SERIES B

Jun 2021

$7.5m

SERIES A

Total funding: $28.3m

Company benefits

Medical, dental, and vision insurance
401k
Unlimited vacation time
Paid parental leave
Disability insurance
Life insurance
Flexible hours & environment
Remote work opportunities

Company HQ

Keystone at the Crossing, Indianapolis, IN

Leadership

Amy Brown

(CEO)

Former COO of Seven Corners and CenterFirst Consulting. Previous VP of Government Programs at Advantage Health Solutions and Executive Director of the Indiana Medicaid Program at Schaller Anderson.

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