Revenue Enablement Manager, Firstup
$75-120k
Workplace communication platform
Be an early applicant
Workplace communication platform
201-500 employees
Be an early applicant
$75-120k
201-500 employees
Company mission
To improve the employee experience at every moment that matters, large and small.
Role
Who you are
- Bachelor’s degree in business administration or a similar field of study, or equivalent experience required
- 3+ years in a SaaS or similar environment on a Sales team or CX team in a CSM or support role
- Prior experience creating and executing successful revenue enablement programs
- Ability to work cross-functionally and collaborate with sales, marketing, and product teams required
- Experience with sales methodologies and training programs preferred. Command of the Message certification is a strong plus
- Strong project management skills and the ability to manage multiple projects simultaneously are required
What the job involves
- The Revenue Enablement Manager will support Sales and Customer Experience (CX) by managing and delivering programs that train, enable, inform, and up-skill the team, on topics that address key areas of opportunity for the organization, focused on our new business, account management, solution business development, solutions consulting, and customer experience roles.
- This role reports to our SVP, Strategy & Enablement, and will work closely with Sales Management and Operations, CX, Marketing, and Product to ensure that workflows, systems, and people are effectively being deployed to enable revenue excellence through our sales cycle and customer experience excellence through our customer journey
- Partner with the SVP, Strategy & Enablement, and Sales/CX leadership to identify strategic areas of opportunity to improve and optimize revenue growth and customer retention results
- Coordinate with marketing to execute scalable programs and campaigns that drive customer engagement, leading to net new revenue, upsells, and renewal opportunities
- Build and maintain trusted relationships with sellers, sales management, CX leadership & other internal stakeholders integral to success
- Create frameworks for continuous learning, including onboarding, role-based training, and ongoing skills development
- Partner with Revenue Operations to design KPIs and dashboards that track enablement impact and performance
- Ensure enablement content is unified, scalable, and aligned to the needs of local markets and roles
- Maintain enablement software (e.g. Seismic) to ensure it is constantly optimized for the needs of those in customer-facing roles
- Own the ongoing optimization and maintenance of our core Enablement platform
- Manage the delivery of onboarding programs for new hires, with collaboration and reliance on SME’s, hiring managers, and mentors
- Collaborate on development & delivery of onboarding program to set new hires up for success, including regular product bootcamps
- Continuously improve the delivery of the onboarding program with the goal of reducing time to ramp to productivity
- Design and build a learning curriculum and training content to train the customer-facing team on all associated knowledge and skills across product and core role processes
- Create, or collaborate with SMEs to create other enablement content, including playbooks, guides, and job aids, as needed
- Partner to develop content on topics identified as priority areas of development for the team
- Create, maintain, and share learning materials, content, and resources with GTM team members
- Develop foundational training cadence on core competency areas to enable and upskill across the GTM organization continually
- Manage all training logistics for the team: meeting materials (in collaboration with content owners), recordings, knowledge checks, and make all materials available
- Assist with delivery, assess & collect feedback, and improve on a continuous learning program, including regular training sessions
- Monitor feedback & market demands to determine enablement priorities with SVP, Strategy & Enablement
Our take
As hybrid and remote work models become commonplace, workplace communication struggles to keep pace. many companies now grapple with burnout and digital fatigue, compounded by the absence of regular face-to-face interaction, leaving HR teams and managers searching for effective engagement strategies.
Enter Firstup, a solution designed to tackle this challenge head-on. It offers a workplace communication platform that seamlessly integrates with a company's HR systems. By tapping into data from recruitment, performance management, talent acquisition, and other sources, first build detailed employee profiles. This enables companies to craft and deliver personalized engagement initiatives, ultimately enhancing productivity and retention rates.
With a track record of success, Firstup has recently surpassed the $100M mark in annual recurring revenue and clinched the prestigious 2023 HR Tech Award for Employee Experience. Already trusted by over 40% of the Fortune 100, including industry giants like Amazon, Holton, and Ford, Firstup is poised to continue growth. Its ability to adapt to the evolving needs of the modern workforce ensures it remains a key player in the realm of workplace communication and engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company benefits
- Health Coverage: Doing your best starts with feeling your best. We provide fully paid medical, dental, and vision for employees, plus 70% for dependents
- Flexible Time Off: You can’t mobilize if you don’t rest and recharge—so take as much paid time off as you need
- Fruity Umbrella Drink Bonus: When we say we want you to take time off, we mean it. To encourage you, we offer extra compensation when you take time off in full-week increments
- Retirement Plan: There’s life beyond work, and someday there will be a lot of it. We’ll help you save for that time
- Professional Development: We invest in our people and build their skills for the future of work—no matter where that future takes them
- Family Leave: We support making big changes, and nothing will change your life more than bringing a child into your family. That’s why we offer 12 weeks of fully paid family leave for all parents
- Volunteer PTO: We give you paid days off to give back because we want our workforce to be a force for good
- Commuter Benefits: Although much of our workforce is remote, when we do head into the office, we subsidize eco-friendly ways to get there
Company HQ
Financial District, San Francisco, CA
Leadership
Nicole Alvino
(CEO)Previously the founder and CEO of Dermalounge. They also worked at Enron Europe as an Analyst and Associate.
Jim Larrison
(CCO)Graduated from Bradley University with a BS in Marketing & Market Research. Previously co-founded Dynamic Signal where they served as the President and then Chief Customer Officer.
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