Commercial Manager, Lloyds
Chief Customer & Digital Office
£59.9-66.5k
+ An annual performance-related bonus + Share schemes including free shares
More information about location
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£59.9-66.5k
+ An annual performance-related bonus + Share schemes including free shares
More information about location
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Do you have a keen attention to detail and a passion to drive commercial performance? Are you a confident communicator whose comfortable at challenging and influencing across all levels? Can you build strategic plans, while making the complex simple?
- Deep understanding of performance frameworks, investment governance, and value tracking
- Proven experience operating at a senior level in a commercial, performance, or transformation-focused role
- Strong financial and commercially savvy, with the ability to interpret sophisticated data and drive actionable insight
- Exceptional stakeholder management and influencing skills, with experience engaging at executive levels
- Demonstrable success in leading cross-functional initiatives and delivering measurable outcomes
- Ability to lead through ambiguity, challenge constructively, and drive strategic transparency
What the job involves
- In the Chief Customer & Digital Office (CCDO) we are passionate about transforming how we engage with our customers, advisers, and colleagues. We are focused on developing new innovative digital propositions that are tackling some of the big UK gaps, where people are not saving enough for their future or protecting what’s important
- If so, we have the perfect opportunity for you! We are hiring a Commercial Manager for our Chief Customer & Digital Office Trading & Performance team. This team works across our Insurance, Pensions & Investments (IP&I) division and wider organisation
- As a Commercial Manager, you will lead the work of crafting and monitoring our commercial plans and performance. This covers products distributed through the Scottish Widows app, public site, and retail channels
- You will be a strategic problem solver with deep commercial foresight working with various partners across the organisation to create comprehensive plans that support our purpose of Helping Britain Prosper
- This is a fast-paced and varied environment. You will own the commercial strategies across some key channels. You will also be responsible for reporting current performance and coordinating the re-forecasting process
- Responsibilities include playing a key role in identifying growth opportunities, cost savings, surfacing customer needs, and ensuring our propositions are optimised to deliver against strategic priorities
- Define and own commercial strategies, ensuring alignment with Group objectives and customer needs
- Compose and deliver commercial plans across key product areas including pension pot consolidation, protection, and investment solutions. Be accountable for Monthly Board Reporting & commentary inputs on behalf of CCDO
- Partner with Consumer Relationships, Product, and Distribution teams to surface and advocate IPI products that improve customer and business outcomes
- Support with strategic projects across CCDO & IPI that help drive customer and commercial outcomes
- Own and drive performance frameworks that track delivery against strategic outcomes, ensuring transparency and accountability
- Lead commercial reviews and deep dives, surfacing insights that advise strategic choices and unlock value
- Translate sophisticated data into actionable recommendations for senior partners
- Surface and create digital data that can be used for continuous optimisation and customer insight
- Build positive relationships across CCDO, Finance, Product, and Transformation teams to align commercial priorities and drive joined-up delivery
- Represent the function at various forums, providing challenge, insight, and strategic
- Partner with Group Finance and Strategy to ensure alignment of commercial plans with IP&I objectives
- Governance & Risk Management
- Ensure commercial decisions are underpinned by robust governance, risk management, and regulatory compliance
- Proactively identify and mitigate risks to delivery, ensuring resilience and sustainability of outcomes
Application process
- End Date: December 28, 2025
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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