Senior Risk Analyst, Wave
$60.5-68k
Financial services for small business owners
Be an early applicant
Financial services for small business owners
201-500 employees
Be an early applicant
$60.5-68k
201-500 employees
Company mission
To create a future where small business owners can manage their finances fearlessly.
Role
Who you are
- 4+ years of merchant fraud underwriting/adjudicating experience working in a payments or fintech space
- Strong credit risk experience with the ability to identify high-risk businesses
- A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment
- Fraud and/or compliance risk experience is also required, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses
- Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools
- The ability to manage relationships with our small business owners, using your excellent communication skills to do so
- You are resourceful - you know where to dig up relevant, real-world information and understand “the big picture” before making decisions
- You are a highly motivated individual with strong communication skills and an excellent ability to document complex problems
- You carry a sense of tact and empathy under pressure and have a sixth sense for identifying problems while implementing and communicating solutions
- You are technically strong in all aspects of queue handling, and assignments, as well as overseeing daily queue progress
- You are able to assist with de-escalations
- Working with the analysts to de-escalate and own customer interactions
- You can ask “the right questions” when probing for critical information from a customer and deliver the not-so-great news in a way that they are still left feeling great about Wave
- You are able to work both independently and collaboratively when needed
What the job involves
- The Risk team is responsible for assessing the credit risk of new businesses, detecting and preventing fraud, optimizing our transaction processes, assisting with enhancements of risk prevention strategies and liaising with our small business owners to develop and implement the best possible solutions
- Being a Senior Risk Analyst on the Risk Operations Team is a great opportunity to progress your career by taking on both leadership and technical responsibilities
- This position exposes high-performing analysts with a broader perspective on how risk affects the business and presents opportunities to work cross-functionally to achieve team objectives
- Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation
- Providing leadership support by routinely addressing complex cases/escalations and finding resolutions
- Collaborating with internal teams suggesting and/or delivering on meaningful project work in line with team wide objectives
- Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, highlighting fraud trends, and determining regulatory or compliance violations
- Regularly providing suggestions on how to improve processes, workflows, policies - anything!
- Providing a personal example of a positive and proactive attitude and actively promoting this culture in the team
Our take
Over 90% of all businesses in North America are zero to five employee companies. These businesses are organising their finances either by paying an expensive accountant, or relying on traditional spreadsheets.
In response, Wave is democratising access to financial services software. While it is not the first to do this, it has taken the flourishing approach of giving away the invoicing and accounting software 100% for free.
The company instead makes money by embedding financial services products within the software. It's these payments and other revenue streams that the startup is now looking to expand to secure more revenue to scale.
While the company has had success so far with its tools, it will need to build a whole suite of products and services in order to compete with the accounting software giants like Xero.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2018
$3.3m
EARLY VC
May 2017
$32m
SERIES D
Total funding: $81.2m
Company benefits
- Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours
- We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more
- We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously
- We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!
Company HQ
Leslieville, Toronto, ON
Leadership
Zahir Khoja
(CEO)Worked at Mastercard as EVP (Global Merchant Solutions and Partnerships) and held several Senior VP positions. Former Vintro Board Member and General Manager (North America) at Afterpay.
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