Manager of Lifecycle Marketing Operations, Oshi Health
$90-110k
+ Bonus & Equity
More information about location
Digestive healthcare platform
Be an early applicant
Digestive healthcare platform
101-200 employees
Be an early applicant
$90-110k
+ Bonus & Equity
More information about location
101-200 employees
Company mission
To free people from the suffering and burden of GI conditions by redesigning how care is delivered.
Role
Who you are
- 4+ years of experience in CRM, email, or marketing operations
- Strong hands-on experience with marketing automation platforms like Braze,Customer.io, Klaviyo & Iterable; Braze experience preferred
- Proficient in HTML & CSS
- Fluency in CRM best practices, personalization, conditional logic, and experimentation frameworks
- Familiarity with tools like Figma, Jira, Metabase, and Fullstory
- Strong hands-on execution skills—you're comfortable owning a project from start to finish
- Analytical mindset: comfortable building reports and interpreting CRM performance data
Desirable
- Experience managing and monitoring email domain health across warm and cold outreach
- Experience working in digital health, a regulated industry, or another trust-driven consumer category
What the job involves
- Reports To: Senior Manager, Lifecycle Marketing
- As our Lifecycle Marketing Operations Manager, you'll play a key role in Oshi Health's patient marketing engine, ensuring our patients receive the right message at the right time in their care journey
- You’ll serve as the subject matter expert in the systems that enable our outreach, supporting omnichannel patient journeys from awareness through enrollment and retention
- Build and manage end-to-end patient outreach journeys in Braze, driving patient enrollment, engagement, and retention
- Collaborate cross-functionally with data engineering, product and account teams teams to ensure campaign logic, data fields, and workflows support both business and operational goals
- Monitor performance across engagement, conversion, and retention metrics. Helping translate CRM impact on core business OKRs
- Proactively identify operational challenges and opportunities and support developing the solution in partnership with cross-functional partners
- Maintain CRM infrastructure and integrations, with support from data and engineering
- Act as a technical owner for the lifecycle programs you build, ensuring QA, accurate targeting, and clean reporting
- Leverage advanced personalization, including Liquid logic, dynamic content, and nuanced targeting
- Help define and evolve best-in-class CRM operating procedures, including day-to-day operability and long-term, strategic goals
Our take
Gastrointestinal conditions, though relatively common, are often stigmatised, and its patient population is woefully underserved. Oshi Health is a virtual-first medical practice revolutionizing the diagnosis, management and treatment of digestive health conditions, to improve the standard of care for GI patients.
Oshi’s whole-person model and emphasis on proactive interventions has offered a transformative alternative to the reactive approach of traditional medicine. Its expert care team works to help patients gain control over their symptoms by treating them using a unique mix of dietary, psychosocial, and medication interventions. By serving the tens of millions of Americans affected by GI conditions, Oshi is filling a necessary gap in the market.
With 91% of Oshi Health members seeing symptom improvement within 10 weeks - a noticeable improvement from 2021's 85% in 3 months - it is evident that the company is dedicated to refining its offering. And the significant funding it has raised will be used to accelerate the next phase of growth, including scaling its clinical team and creating new partnerships with health groups and providers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2024
$60m
SERIES C
Apr 2023
$30m
SERIES B
Total funding: $116.5m
Company benefits
- Inclusive healthcare and support, including access to Oshi's GI care
- Remote-first work environment with an annual equipment stipend
- Generous parental leave (up to 16 weeks)
- Flexible vacation policy
- Virtual and in-person team building
- 401k retirement
- Training and professional development opportunities
- Support from a dedicated "Life Concierge"
Company HQ
Midtown South, New York, NY
Leadership
Sam Holliday
(Co-Founder & CEO)Started as a Manager for Accenture before becoming a Healthcare Investment Banker for J.P. Morgan. Served as VP of Population Health for Greenway Medical Technologies and VP of Operations for Everyday Health, before acting as COO for Cecelia Health.
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