Senior Customer Success Manager, GoHiring

Customer Success

Salary not provided

+ Performance-related bonuses

Senior and Expert level

Berlin

Remote from Canada, Europe, UK, US

Automated job posting & recruiting analytics

Be an early applicant

Automated job posting & recruiting analytics

21-100 employees

B2BRecruitmentMarketingAnalyticsSaaSAPIAutomation

Be an early applicant

Salary not provided

+ Performance-related bonuses

Senior and Expert level

Berlin

Remote from Canada, Europe, UK, US

21-100 employees

B2BRecruitmentMarketingAnalyticsSaaSAPIAutomation

Company mission

To perfect automated multiposting so that companies can reach the right candidates in no time.

Job

Company

Role

Who you are

Full written and spoken fluency in German and English
You bring multiple years of experience in Enterprise Customer Success or Account Management within the Software industry (e.g. SaaS, B2B)
You have a proven track record of winning back or reactivating customers through strategic outreach and value reframing
You don't just "support" customers; you own business outcomes. You are proactive in managing risks and identifying expansion opportunities
You have a data-driven and analytical mindset with a focus on results
You are an excellent communicator, capable of navigating complex stakeholder landscapes and leading through change
Thrives in a dynamic, lean environment, able to create structure and processes where needed
You are comfortable with technical product discussions, integrations (APIs), and using data literacy to drive decision-making
Nice to have: Experience in the Tech-HR/Recruiting space, coaching junior team members, or change management sensitivity

What the job involves

As our Senior Customer Success Manager, you won’t just manage accounts; you will be a frontline driver of our strategic revenue operations. You will thrive at the intersection of customer outcomes, product innovation, and revenue growth
Own the Journey: You take full ownership of the customer lifecycle, from onboarding and activation to retention, renewal, and expansion
Drive Activation: Drive higher activation rates and expand active product usage
Strategic Partnering: You act as a trusted advisor to internal and external stakeholders at all levels, providing guidance on recruitment strategies and market trends while acting as the "voice of the customer" internally to shape our product roadmap
Scale the Playbook: You will help build and maintain our CS playbook, defining the "tech-touch motion" that allows our product to lead the customer journey effectively
Revenue Accountability: You manage a diverse book of business (SMB to Enterprise), using data to prioritize accounts and ensure high net revenue retention

Our take

GoHiring is a leading software company that provides recruiters with the tools to automate job posting and recruiting analytics. Its easily integrated software fits into whatever existing HR software its clients employ, so it not only makes processes easier, but there is less of a learning curve as they are able to work within an already familiar system.

By enabling recruiters to automatically access over 800+ channels with its multi-posting feature, it can save recruiting teams valuable time and money. The company’s analytics tools provide actionable insights as to which channels are worth investing in, as well as identifying specialised portals to yield higher results.

Used by thousands of companies, GoHiring is well-set to remain a leading automated job posting platform with vast expansion opportunities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

20% employee growth in 12 months

Glassdoor (4.5)

Company

Company benefits

Remote First
Flexibility
Work equipment of your choice
Performance-related company-wide bonus
Employee stock ownership plan
Meet the team for one week twice a year in varying locations in Europe

Company HQ

Neukölln, Berlin, Germany

Leadership

Uta Sommer

(Co-Founder)

Former freelance HR Innovation Consultant. Worked as Head of HR and CEO Assistant at HR New Media, and was an International Recruitment and Marketing Manager at IDP Education.

Florian Behn

(CEO)

Previously founded and was CEO at CareerMee and 1000jobboersen (now softgarden). Also worked in Business Development and Project Management.

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