Customer Care Advisor, HeliosX
Skincare, UK
£25k
1+ day a week in office
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
Be an early applicant
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
101-200 employees
Be an early applicant
£25k
1+ day a week in office
101-200 employees
Company mission
Making healthcare more accessible. 🚀
Role
Who you are
- You must be able to work weekdays/nights, weekends and some public holidays
- If you have an interest in skincare and enjoy a fast-paced environment centred around helping people, this role will suit you perfectly
- Minimum of 1-year experience in an online customer service environment
- Experience handling multi-channel contact support (Email, Chat, Phone)
- Experience using cloud-based platforms, e.g. Zendesk
- Experience in working to targets with demonstrated success
- Computer literacy
- Whilst not essential, experience in a pharmacy or skincare business would be desirable
What the job involves
- Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions
- You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone
- We are looking for organised and friendly people to join our Customer Care team
- Our Customer Care Advisors are responsible for communicating with our patients either over the phone, live chats/messaging, on email, and over social media
- You will work alongside our Responsible Pharmacists & Clinicians to ensure exceptional clinical care and customer care is consistently delivered, and that patient safety is never compromised
- We expect our Customer Care Advisor to consistently deliver prompt service, resolve problems efficiently and demonstrate excellent attention to detail
- Excellent patient care and customer service are incredibly important to us; this is an opportunity to have a role with huge potential for impact
- Assist Customers via emails, phones, live chats/messaging and social media platforms. Ensuring queries are handled in a timely manner and to a high standard
- Embody the HeliosX values, putting the customer first including sharing feedback to encourage new ideas to improve the customer experience
- Collaborate with other departments such as clinical, social team and pharmacy dispensing teams
- Accuracy in communications, investigations and record keeping to ensure that complaints and concerns can be investigated
Salary benchmarks
Our take
Many industries have developed in order to provide clients with an excellent experience and rapid delivery, but the healthcare sector remained a slow and cumbersome experience. The company was founded in order to solve this problem and improve the efficiency of the healthcare sector through technology.
HeliosX Group aims to improve the quality, accessibility and affordability of healthcare across the UK, US and Europe. The group is mainly interested in the medical, dermatology, and nutritional supplement sectors. The group was founded in 2013 and it includes 4 companies: Dermatica (personalised skincare brand), MedExpress & ZipHealth (online medical consultations & pharmacy) and their men's health brand, RocketRx.
HeliosX Group helped patients across the UK and internationally. The company's main priority is to continue growing, both geographically and in terms of our product offering, to ensure we can continue making healthcare accessible to as many people as possible.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
66% female employees
34% employee growth in 12 months
Glassdoor (4.1)
Trustpilot (4.4)
Company
Employee endorsements
Team energy
"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."
Company benefits
- Equity for Everyone
- Monthly Socials
- Health Insurance
- Gym discount
- Learning and training
- Flexible working
Company values
- 🥇 Putting Customers First
- 🫶 Build Team Excellence
- ⌛ Today Not Tomorrow
- 🧠 Thinking Differently
- 🎬 Act Like an Owner
- 🎯 Keep it Simple
- 💸 Do More With Less
- 🗣️ Communicate Candidly
Company HQ
London, UK
Leadership
Dwayne D'Souza
(Founder & Chairman of the Board)After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.
Stuart Peak
(CEO)Share this job
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