Support Analyst, Zeta Global
Addressability
$85-95k
+ Equity
The AI marketing cloud
Open for applications
The AI marketing cloud
1001+ employees
Open for applications
$85-95k
+ Equity
1001+ employees
Company mission
To enable brands to build repeatable and scalable programs that accelerate business growth, efficiently, and effectively, and drive higher ROI on their marketing investments.
Role
Who you are
- We are seeking a proactive and client-focused Support Analyst to join our growing team and provide exceptional support for our addressability solutions
- 2+ years of experience in a client-facing support role, preferably in marketing technology or ad tech
- Strong communication and interpersonal skills with a client-first mindset
- Basic technical knowledge, including:
- Understanding of web technologies (HTML, JavaScript basics, browser developer tools)
- Ability to query and interpret data using SQL or similar tools
- Familiarity with APIs and data formats (JSON, XML) for troubleshooting
- Ability to translate technical concepts into clear, actionable guidance for clients
- Strong problem-solving skills and attention to detail
- Ability to manage multiple priorities and deliver exceptional customer service
- Familiarity with identity or addressability solutions is a plus
- Empathetic and solution-oriented approach to client interactions
- Comfortable working in a fast-paced environment with evolving priorities
- Collaborative team player with a proactive attitude
What the job involves
- As a Support Analyst, you will serve as a trusted resource for clients, ensuring smooth onboarding, troubleshooting, and ongoing success with our identity solutions across Web, Mobile App, and CTV environments
- Act as the primary point of contact for clients, delivering timely and professional support
- Respond to client inquiries, troubleshoot basic technical issues, and escalate complex problems to senior engineers or product teams
- Assist clients with configuration and utilization of addressability solutions, ensuring best practices are followed
- Perform basic website troubleshooting, including reviewing browser developer tools and identifying common implementation issues
- Query databases for troubleshooting and reporting purposes, and interpret results to provide actionable insights to clients
- Translate technical information from Product and Engineering teams into clear, client-friendly language and actionable steps
- Monitor client performance and proactively identify opportunities for improvement
- Maintain accurate documentation of client interactions, issues, and resolutions
- Collaborate with Account Management and Product teams to ensure client satisfaction and smooth solution adoption
- Provide guidance and training to clients on platform functionality and addressability features
- Contribute to the improvement of support processes, tools, and knowledge base articles
- Stay informed about industry trends and product updates to better assist clients
Our take
Zeta Global is a cloud-based AI marketing platform helping companies acquire, grow and retain customers more efficiently. Its flagship Zeta Marketing Platform (ZMP) combines identity resolution, consumer intelligence, and omnichannel activation into a single platform. Using one of the industry's largest proprietary database and advanced AI, Zeta makes personalized marketing simple for enterprise brands worldwide.
Its platform is particularly valuable in today's privacy-first, data-driven marketing environment. It helps brands understand individual customers and deliver relevant experience across every channel, from email and SMS ot digital and social. Serving top advertisers and Fortune 500 companies, Zeta turns complex data into actionable insights, so markets have a deeper relationship with their customers and drive measurable results in a competitive landscape.
Recently, Zeta expanded its capabilities with acquisition of Marigold's enterprise software business, adding over 100 enterprise clients and new loyalty and engagement tools. This strenghten's Zeta's "One Zeta" model, creates cross-selling opportunities, and extends its footpirnt in EMEA and APAC. Also backed by strong AI investments, a massive proprietary identity graph, and consistent revenue growth, Zeta is in a good position to help brands deliver smarter, more personalized marketing at scale for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(Co-Founder, CEO & Chairman of the Board)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Co-Founder, Vice Chairman of ther Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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