Account Manager, Adyen
Payments platform built to grow businesses
Open for applications
Payments platform built to grow businesses
1001+ employees
Open for applications
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- We are looking for a proactive and adaptable Account Manager to join our team in Berlin
- The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry
- You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed
- Enjoy engaging others and developing strong working relationships internally and externally with customers
- You're a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online
- Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
- Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
- Strong time management skills and constantly looking for ways to work efficiently
- You have a minimum of 2 years of full-time work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
- This role is based out of our Berlin office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles
- You have full professional written and verbal proficiency in German and English (other languages are a plus)
- Some domestic and international travel is required
What the job involves
- At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe
- Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels
- You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with a great deal of autonomy
- You’ll become an expert in the global payments landscape and level up your skills through our AM Academy
- Your focus will be on delivering an outstanding customer experience to our mid-sized, fast-growth merchants, finding new opportunities, and driving mutual success for Adyen and our customers
- Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego
- In this role, you’ll get excited by working on a wide portfolio of mid-sized, fast-growth merchants across a variety of verticals
- Through a pooled Account Management approach, you’ll work alongside a group of talented and driven Account Managers
- Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for your accounts
- Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries
- Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn
- Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets
- Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant
- Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of
- Feedback: Serve as a feedback loop for your customers internally
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$52.7m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $319.6m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company values
- We build to benefit all customers (not just one)
- We make good choices to build an ethical business and drive sustainable growth for our customers
- We launch fast and iterate
- Winning is more important than ego; we work as a team - across cultures and time zones
- We don’t hide behind email, instead we pick up the phone
- We talk straight without being rude
- We include different people to sharpen our ideas
- We create our own path and won’t be slowed down by “stewards”
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Articles
Leadership
Pieter Van Der Does
(CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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