Client Implementation Manager, Rightway
Navigation
$100-125k
Personalized healthcare platform for employees
Be an early applicant
Personalized healthcare platform for employees
501-1000 employees
Be an early applicant
$100-125k
501-1000 employees
Company mission
To simplify the healtcare experience.
Role
Who you are
- Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience)
- 2-5 years of project management experience, preferably in healthcare navigation or healthcare IT implementation
- Strong understanding of PBM and/or healthcare navigation industry practices, workflows, and regulatory considerations
- Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers
- Strong analytical and problem-solving skills with sharp attention to detail. Must be able to think critically and use internal resources appropriately
- Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment
- Excellent communication skills, written and verbal, with the ability to interact confidently with clients, vendors, and senior leadership
- Proficiency in project management tools such as Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce, or similar platforms
- Technical proficiency in setting up data feeds and Excel experience is a big plus
- Familiarity with AI productivity tools and a demonstrated interest in incorporating them into operational workflows
What the job involves
- The Implementation Manager is responsible for leading end-to-end client implementations across Rightway's PBM and/or Navigation service lines
- This role owns the full lifecycle from kickoff to successful transition into ongoing client success, driving timelines, coordinating cross-functional teams, managing client expectations, and ensuring every implementation is executed with precision and care
- At Rightway, going to the ends of the earth for our members and clients is not aspirational; it is the baseline
- As an Implementation Manager, you are often the first real experience a client has with Rightway's services. This entails arriving prepared, engaging in proactive communication, and addressing risks before clients become aware of them
- You will collaborate closely with Client Success, Navigation Operations, Service Delivery, Data Engineering, Data Operations, and other internal teams to ensure that every client launch proceeds seamlessly, even if challenges arise
- Project Planning and Execution:
- Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines
- Develop and maintain detailed project plans, milestone-tracking, and change-control procedures
- Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule
- Manage the transition from implementation state to steady-state client success with thorough handoff documentation
- Client and Stakeholder Management:
- Serve as the primary point of contact for clients throughout the implementation phase
- Set and manage client expectations with clear, proactive communication on project status, risks, and next steps
- Provide Commercial and Client Success teams with implementation support, including direct coordination with client contacts and third-party vendors
- Provide ongoing internal stakeholder support as the subject matter expert for implementation, offering best practices and historical context as needed
- Conduct post-implementation reviews and lessons-learned sessions to drive continuous improvement
- Risk Management and Problem Solving:
- Proactively identify implementation risks and develop mitigation strategies before they become client-impacting issues
- Monitor project progress across workstreams and make real-time adjustments to keep timelines intact
- Escalate and report critical milestones, blockers, and client satisfaction indicators to leadership
- Documentation and Reporting:
- Document business requirements, project plans, and implementation decisions with a high standard of accuracy
- Prepare and present clear status reports and performance updates for internal leadership
- Ensure all implementation artifacts are maintained for compliance, audit, and future reference
- Technical Proficiency:
- Set up data integrations with benefit administrators, TPAs, EPOs, carriers, and more
- Work closely with the data and engineering team to improve systems and processes used during the implementation process
- Provide ongoing internal and external technical support on implementations in-flight and provide historical support as needed
- AI-Enabled Workflows:
- Actively incorporate AI tools into your daily workflow, from project documentation and status reporting to client communication drafting and data summarization
- Contribute to Rightway's evolving approach to AI adoption in implementation workflows and share learnings and best practices with the broader team
- Leverage AI-assisted tools to synthesize complex implementation data, accelerate documentation tasks, and surface risks earlier in the project lifecycle
Our take
Modern healthcare ecosystems are fragmented, so patients have to organize multiple services to get the care they need. This can be complex, time-consuming and expensive, which is why Rightway provides a unified healthcare organizational system to manage employee healthcare benefits better.
The company’s aim is to simplify access to healthcare, whilst also saving users money through price comparison services. Examples of its offerings are a pharmacy services platform that enables employees to access medication via a smartphone app, and the Advocate platform that helps to close care gaps.
The startup serves companies of all sizes, from small businesses to enterprises like Burger King, Popeyes and RBI. It has hundreds of thousands of users across the US, and has raised considerable funding which will enable it to further develop its platform and strengthen its foothold among employers, health plans, third-party administrators and other potential clients.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Mar 2024
$108.8m
LATE VC
Mar 2021
$100m
SERIES C
Total funding: $240.8m
Company benefits
- Competitive compensation
- Health Savings Account
- External learning and career development panels
- Hybrid in-office culture and commuter benefits at our NYC HQ
- Full medical, dental, and vision insurance
- 401K
Company HQ
West Village, New York, NY
Leadership
Jordan Feldman
(Co-Founder & CEO)Studied Government and Economics at Harvard before working in investment at Goldman Sachs and Redbird.
Theodore Feldman
(Co-Founder & Chief Medical Officer)Also Chief Medical Officer at Cadence. They studied Medicine at Harvard University and the Albert Einstein College of Medicine. Worked as Medical Director at South Miami Heart Centre and the Head of Cariology at FIU Wertheim College.
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