Customer Onboarding Manager, Grammarly
$110-150k
OTE
Salary dependent on location, applicable to US based candidates. For candidates based in Canada OTE: $101,000 – $126,000 CAD. The commission portion for this role will be 20% of the On-Target Earnings (OTE)
More information about location
AI-powered writing assistant
Job no longer available
AI-powered writing assistant
1001+ employees
Job no longer available
$110-150k
OTE
Salary dependent on location, applicable to US based candidates. For candidates based in Canada OTE: $101,000 – $126,000 CAD. The commission portion for this role will be 20% of the On-Target Earnings (OTE)
More information about location
1001+ employees
Company mission
Grammarly's mission is to improve lives by improving communication.
Role
Who you are
- Has 3+ years of relevant experience in onboarding customers or professional services in a SaaS environment
- Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion
- Can synthesize quantitative and qualitative data, make data-driven decisions, and use incomplete data to identify gaps and opportunities
- Has a proven track record of delivering very high customer satisfaction scores
- Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while empathizing with other teams’ processes and priorities
- Relentlessly sets aggressive short-and long-term goals and possesses a strong internal drive to achieve them
- Experience working with various stakeholders, from senior executives of large companies to technical stakeholders, managers, and end users
- Actively contributes to voice customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution
- Uses systems such as a CRM to track all customer-related activities and deliverables, manage pipelines, and project revenue
- Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list
- Has a general understanding of subscription business models, including freemium, free trial, account expansion, and upsells
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
- Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust
- Can meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based
What the job involves
- To achieve our ambitious goals, we’re seeking a Customer Onboarding Manager to join our Customer Onboarding team
- This role will deliver value to our Grammarly Business customers, develop strong relationships that drive adoption and high customer satisfaction, and gather customer insights to share with internal teams
- The person in this role will drive strategic implementations of our largest customers, showcasing Grammarly features and business impact, leading to a successful customer onboarding experience
- Grammarly’s go-to-market teams are shaping the future of workplace communication
- As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools
- We strive to ensure that every organization can communicate effectively and efficiently
- If you are passionate about transforming how professionals connect and collaborate, we would love to hear from you
- As a Customer Onboarding Manager, you will be instrumental in bringing our product to businesses worldwide
- You will be part of our rapidly growing Customer Onboarding team, building new processes, onboarding our customers, and driving adoption and time-to-value while implementing a next-generation customer engagement motion that blends the best of proven approaches with rule-breaking ways to create an end-to-end approach that maximizes Grammarly's value for our clients
- You will work closely with our sales, customer success, and product teams to develop and execute onboarding strategies that optimize the customer journey and drive long-term customer retention and growth
- Become the trusted advisor for our most significant and strategic customers, driving adoption of our product features, building relationships with key stakeholders, and delivering ROI and time-to-value quickly and efficiently
- Continuously analyze and optimize the onboarding process to improve customer satisfaction, retention, ROI, value, and product adoption
- Assess and understand our ever-changing customer needs and market trends to ensure our onboarding strategy remains relevant and practical
- Work closely and collaborate with customer success, sales, product, and engineering teams to drive customer value quickly and effectively while helping to establish expansion paths
- Be adaptable, easily navigate ambiguous situations, and pivot your approach when needed
- Be resourceful and self-motivated, take initiative, work independently, and always look for new ways to improve skills and contribute to the team
- Establish and develop deep cross-functional relationships within Grammarly by partnering with key stakeholders, driving profound discovery, determining how Grammarly can help them meet their objectives and realize value, and creating a plan based on their goals
- Have intense project management rigor and strong communication and presentation skills
- Conduct regular account status reports, sharing metrics and insights to help identify new opportunities, highlight successes, bridge gaps, and ensure customers see ROI
- Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience
Our take
From professional writing to everyday correspondence, effective communication is critical. Grammarly is an AI-powered writing assistant that helps people write clearly and without mistakes, checking spelling, grammar, and other potential pitfalls.
Grammarly was originally launched as a subscription service for students, although the platform has moved into the mainstream in the last decade. It went freemium in 2015 and now works across more than 500,000 applications and websites, including email clients, enterprise software, and word processors. Paid tiers give users more tools beyond grammar and spelling checks, including things like word choice, sentence rewrites, tone adjustments, fluency, and formality level.
The company has been profitable since the beginning and now has a valuation of more than $13 billion, placing it among the 10 most valuable startups in the US. The AI writing assistant space is heating up, and Grammarly is hoping to defend its position against offerings including Scalenut, Ginger and Microsoft's Editor by the release of its SDK, making it far easier to integrate Grammarly into other applications. So far, this has been used in over 4,000 products and earned excellent ratings and increased user numbers of Grammarly's service.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$200m
LATE VC
Oct 2019
$90m
LATE VC
Total funding: $400m
Company benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Shevchenko
(Co-Founder & Board Member)Studied at Vienna's International University before receiving an MBA from the University of Toronto. Co-founded MyDropBox.com in 2006. The company was bought by Blackboard Inc. three years later. Co-founded Grammarly in 2009.
Max Lytvyn
(Co-Founder & Board Member)Studied for an MBA at Vanderbilt University before joining Blacboard Inc. as Director of Product Strategy in 2007. Was General Manager and then Partner at Sciworth Labs from 2004 to 2013. Was a Board Member at Uniweb and invested in farmland investment platform FarmTogether.
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