Software Engineer, Twilio

• As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, messaging services SNS, SQS, Aurora RDS etc
• 3+ years of work experience building highly scalable products
• 1+ years of experience with Data Engineering solutions development and strong mindset/orientation of Data Engineering skills like building data pipelines, Kafka, DBT, Redshift, Snowflake, Athena/Trino/Presto, or Spark
• 1+ years of programming experience in Java/Springbot-Microservices writing clean code
• 1 + years of experience contributing to design ( one e2e module design, implementation alongside non functional reliability and scaling) for a new/current system
• Good knowledge in Object Oriented programming with some design and full implementation experience
• Experience working with stakeholders at all levels - be able to dive into nuts-and-bolts of how things work as needed
• Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged
• Experience building scalable software including distributed systems infrastructure, business logic for APIs or tooling to help debug business critical applications
• Excellent experience debugging production infrastructure and services
• Experience with Linux and Kubernetes
• Own and lead multiple domains of the platform (microservices, REST APIs) from inception to deployment and maintenance while making best in class technical decisions that impact the success of the company
• Good knowledge of relational and NoSQL databases (Aurora/MySQL, Postgres,DynamoDB etc), SQL queries, query optimizations and ETL tools
• Experience in Cloud Solutions AWS, RDS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation mindset is a big plus
• Clear written and spoken communication skills
• Self drive - you take complete ownership of your tasks and champion efforts to get your tasks to completion
• Degree in Computer Science or a related field, or equivalent work experience.

Desirable

• This position will be part of a team of talented engineers within our Commerce Platform Billing Pipeline who build services and products that operate at a massive scale
• This platform is central to Twilio’s core business and is responsible for services to process all billing events and provide financial services for the company
• The team is working toward building a platform for the future that hides the complexity that comes from complex, distributed financial systems
• The successful candidate will design, build, and operate core platform services that help transition our platform to the next generation architecture
• These services work for all Twilio customers, regardless of their scale and billing complexity
• This position is needed to build high-quality, innovative and fully performing software that complies with coding standards and technical design
• This is to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry leading availability
• We do this by leveraging technologies that include AWS cloud infrastructure and APIs, Apache Kafka, Rest APIs(OpenAPI compliance), while also building our own services or contributing to open source projects
• Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform
• Design, implement, and operate both new features on our current services as well as new services that will be built from scratch
• Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact
• Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools
• Execute full software development life cycle (SDLC)
• Develop flowcharts and documentation to identify solutions
• Write well-designed, testable code
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems

• Applications for this role are intended to be accepted until 2nd September, 2025, but may change based on business needs