Manager of Partner Relationship Managers, SmithRx
$99.5-140.4k
Salary varies depending on location
Next-generation pharmacy benefits
Be an early applicant
Next-generation pharmacy benefits
501-1000 employees
Be an early applicant
$99.5-140.4k
Salary varies depending on location
501-1000 employees
Company mission
To reduce the complexity and costs of pharmacy benefits for America's employers and patients.
Role
Who you are
- Management Experience: 3+ years of direct people management experience leading client-facing or partner-facing teams (Customer Success, Account Management, or Partner Management)
- Industry Expertise: 5+ years of experience in healthcare insurance, health benefits, or Third-Party Administrator (TPA) environments. Experience within a Pharmacy Benefit Manager (PBM) is strongly preferred
- Technical Aptitude: Strong working familiarity with technical data file exchanges (EDI, ETL, or API integrations) and how data flows support benefit plan administration
- Education: Bachelor’s degree in a related field required; Advanced Degree (MBA, MHA, or equivalent) preferred
- Leadership & Coaching: Proven ability to inspire, develop, and retain talent while fostering a collaborative, accountable team culture
- Executive Presence: Outstanding oral and written communication skills with experience presenting to and negotiating with senior operational leadership
- Escalation & Conflict Resolution: High emotional intelligence with a track record of mediating high-stakes operational conflicts and turning challenging partner dynamics into productive relationships
- Process & Change Agent: Ability to take initiatives from concept to execution, bringing structure and governance to scaling partner operations
- Problem-Solving Mindset: Self-driven and results-oriented, with a focus on structured root-cause analysis and sustainable cross-functional solutions
What the job involves
- The Customer Success Team at SmithRx is dedicated to helping our clients and partners derive maximum value from our Pharmacy Benefit Management (PBM) services. We build and sustain high-impact operational relationships, proactively mitigate risks, and advocate passionately for our clients across internal product and operational channels
- As the Manager, Partner Relationship Management, you will lead, coach, and empower a high-performing team of Partner Relationship Managers (PRMs). Your team is responsible for post go-live success and deep collaboration with Third-Party Administrators (TPAs) and Data Partners. In this role, you will balance operational leadership, strategic partner oversight, and direct team development—ensuring our partner ecosystem operates smoothly to support our mutual clients’ benefit plans
- Directly manage and develop a team of Partner Relationship Managers, driving high engagement, continuous learning, and accountability
- Provide day-to-day coaching and mentorship on partner management strategies, issue escalation, conflict resolution, and executive communications
- Establish clear team KPIs, benchmarks, and performance metrics focused on partner satisfaction, data integration execution, and retention
- Manage team bandwidth, resource allocation, and portfolio assignments to ensure optimal coverage across all partner relationships
- Serve as an executive escalation point for complex operational, technical, or relationship issues involving TPA and Data Partners
- Standardize and refine PRM workflows, governance models, and best practices for technical data file exchange (EDI/ETL) monitoring and issue resolution
- Partner cross-functionally with Product, Finance, Operations, Engineering, and Client Success teams to eliminate systemic friction points and champion product enhancements on behalf of partners
- Conduct regular portfolio reviews with PRMs to proactively identify partner satisfaction risks, ensuring robust risk-mitigation plans are active
- Drive partner adoption and standardization across new tools, products, and integrated workflows
Our take
PBMs (Pharmacy Benefit Managers) save payers and patients 40% to 50% on prescription drug and related medical costs in the US, compared to what they would spend without them. It’s generally accepted, though, that PBMs are working for profit and not solely on the customers benefit.
SmithRx is a company looking to reduce complications in the current system with its innovative PBM structure. It uses its cloud-based technology to present the most cost effective options transparently to self-insured businesses, supporting them in getting the lowest cost drugs they can, as well as making the transition to these alternatives seamless.
It does this by partnering with innovative drug companies, as well as applying coupons and making use of available savings and assistance programs. As the company does not take economics from the supply chain, it is able to work for its customers with no hidden agendas. And with significant growth, cost savings, customer satisfaction, and market traction in 2024, the company is very much on track for continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2024
$60m
SERIES C
Mar 2022
$20m
SERIES B
Total funding: $97.5m
Company benefits
- Wellness: Extensive Medical, Dental and Vision plans
- Life and Disability: Fully paid Life Insurance and Disability coverage
- Parental Leave: Paid leave benefits for new parents
- Career Growth: Training, development and advancement support
- Vacation Time: Generous and flexible paid time off
Company HQ
South Park, San Francisco, CA
Leadership
Jake Frenz
(Founder & CEO)Previously worked as Director of Plan Operations at CollectiveHealth and Project Director at Anthem Inc.
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