Solution Engineer, Infobip

$100-130k

This role is also eligible for quarterly discretionary bonus + ESOP

Junior and Mid level

Chicago

New York

Global communications platform for businesses & developers

Open for applications

Global communications platform for businesses & developers

1001+ employees

RetailB2BSecurityEnterpriseTransportMarketingCommunicationCustomer serviceTelecommunicationsIdentityCloud ComputingSales

Open for applications

$100-130k

This role is also eligible for quarterly discretionary bonus + ESOP

Junior and Mid level

Chicago

New York

1001+ employees

RetailB2BSecurityEnterpriseTransportMarketingCommunicationCustomer serviceTelecommunicationsIdentityCloud ComputingSales

Company mission

To provide accessible, innovative global communication technology that creates seamless interactions between businesses and people across the globe.

Job

Company

Role

Who you are

Minimum 2 to 4 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles
Experience in a technical role in the Telecommunications industry, CPaaS/SaaS space.
Experience with Voice products is highly valued
Excellent communication skills (both written and verbal) to clients, partners, and colleagues
You have the ability to challenge the status quo
You have an Engineering background and passion for IT and technology
You can create, test, and validate APIs to ensure stable, scalable, and high‑quality integrations
Proactive and creative approach to attend to clients’ needs (even if sometimes they’re not aware of those needs)
Able to present products and ideas with ease, confidence, and persistence
Project management experience is a must
Thrives in a fast-paced and dynamic environment

What the job involves

Our Solutions Engineer is a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solutions and expertise
The role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery
In order to deliver the desired business results, you will collaborate with the regional teams and serve as a project manager or assist the more experienced project leads
You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes
With your project management experience, you successfully perform project-related tasks and consult with Product Development teams, Solutions Engineers, our Solution Architect, and Solution Managers on assigned projects
Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
Design new and innovative solutions to meet customers’ business needs
Collect the technical requirements and design technical solutions and service integration plans
Handle technical and security questionnaires
Conduct captivating demos and POCs
Conduct scoping exercises and provide service quote estimation
Deliver comprehensive and precise technical documentation
Configure/customize Infobip solutions to meet customer’s business requirements
Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries
Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
Have an overview of market feature requirements and provide feedback to steer the development of products’ features
Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades

Our take

The increasingly digital nature of business means there are new customer touchpoints where companies can analyse user interactions with precision. Infobip helps companies take on this gargantuan task with a global cloud communications platform.

The platform allows users to build connected experiences across all stages of the customer journey at scale. Infobib prides itself on its ability to help partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way.

The biggest challenge for the company will be continuing to ensure that its comprehensive suite of products provides a more attractive option than a raft of specialised startups taking on individual challenges. If it can do so, we expect Infobib to remain a strong player in this market.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-3% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (1.9)

Company

Funding (1 round)

Jul 2020

$200m

SERIES A

Total funding: $200m

Company benefits

Maternity & Paternity Leave
Work from home opportunities
Health insurance
Employee stock option plan

Company HQ

City of London, London, UK

Leadership

Izabel Jelenic

(CTO)

Previously Delphi Developer at Pazinka Optima for 1 year and Oracle Developer at Uljanik IRI for 2 years.

Silvio Kutic

(CEO)

Studied Engineering at University of Zagreb.

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