Help Desk Support Engineer, Zopa
2-3 days a week in office
Financial solutions for borrowers and savers
Posted today
Financial solutions for borrowers and savers
501-1000 employees
Posted today
2-3 days a week in office
501-1000 employees
Company mission
To create simple, fair and honest financial products that have the customer's needs at heart.
Role
Who you are
- Experience in working in a corporate IT / Helpdesk environment
- Customer-first communication — you adapt your style based on who you’re helping
- Comfortable with prioritising issues based on their impact and urgency
- Proficiency with ITSM tools like Jira, ServiceNow or Halo
- Comfortable supporting both Mac and Windows users
- Familiaritywith ITIL-aligned practices (Incident, Change, Problem)
- Understands what good customer service looks like. Displays empathy and understanding in every interaction
- An interest in process improvement and automation, with curiosity about AI
- A solid understanding of cybersecurity principles and remote support techniques
Desirable
- Experience with enterprise video conferencing (e.g. Neat, Cisco)
- Knowledge of Okta or similar IDPs
- ITIL Foundation certification
- Familiarity with Jamf, Intune or Tanium
What the job involves
- At Zopa, our Helpdesk team doesn’t just fix laptops — they empower our people to do their best work every day
- As our new Workplace Support Engineer, you’ll bring an enthusiasm for technology and a passion for customer service to a tight-knit, high-impact team that supports over 500 Zopians across multiple sites
- Whether it’s onboarding a new starter, resolving a critical tech issue, or keeping our meeting rooms running smoothly, you will be the friendly face of IT
- Using customer service and technical skills to provide an outstanding level of support to our colleagues in-person and remotely
- Ensuring your tickets are triaged, SLAs are hit, and users get the support they need, fast
- Carrying out proactive checks of meeting room AV equipment and desk technology to ensure it is always ready to be used
- Use your expertise to support everything from Mac and Windows devices to AV systems, Office 365, and endpoint management tools
- Collaborate closely with InfoSec, Enterprise Tech, and other engineering squads to resolve complex problems and improve tooling
- Monitor stock and hardware inventory, and make sure our kit is always ready to go
- Creating a first-class experience for new Zopians by configuring their equipment and supporting them from their first day at Zopa
- Ensure the workplace tech area is always ready for action — clean, organised, and fully operational
Salary benchmarks
Our take
Zopa has been a pioneering force in the world of finance since 2005, lending out billions in personal loans since its inception, before the launch of its bank in 2020. Its depth of lending experience makes it a digital bank with a difference - offering all the benefits customers have come to expect from a challenger bank, but backed up by 16 years of know how.
Zopa has carved out a strong position for itself in UK fintech, offering more than just loans with products like savings accounts and credit cards. And its clear focus on lending and saving has paid off, with recent investment fueling both product growth and its entry into business lending. The bank also made its first acquisition, snapping up 'buy now, pay later' platform DivideBuy, as part of its expansion strategy.
On top of that, Zopa is now boasting two consecutive years of profit doubling, a rare feat in digital banking. Backed by fresh funding, it's now pushing into new territory with plans to launch a current account and integrate generative AI into customer services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Intelligent people
"My colleagues here at Zopa have a wealth of knowledge which they share constantly and are always willing to assist or give a second opinion on..."
Funding (last 2 of 14 rounds)
Dec 2024
$95.2m
LATE VC
Feb 2023
$100.5m
LATE VC
Total funding: $974.6m
Company HQ
London, UK
Articles
Leadership
Jaidev
(CEO)Promoted from within Zopa, previously COO. 12 years of experience at Capital One, including Chief Marketing Officer for UK.
Diversity, Equity & Inclusion at Zopa
Jamie Ferguson (Talent Acquisition Advisor)
- We're always looking for passionate and talented people who can help us be the best place for money. We welcome everyone, regardless of age, disability, gender, sexual orientation, parental status, race or religion.
- We run a successful mentoring program, with 28 mentors across the business. We believe this launching pad helps our internal talent stretch beyond their comfort zone, explore new avenues and grow into future leaders.
- We’re focused on ensuring a fair approach to attracting talent, from how we advertise roles to our application and interview process. For all our hiring requirements we mandate 50/50 shortlists and diverse interview panels. We also run all our adverts through a recognised gender de-coder to ensure we attract and hire a diverse range of people. More recently we’ve been experimenting with new job boards and partnerships like Otta Jobs and BYP Network (Black Youth Partnership Network) to increase diversity in our candidate sourcing.
- We’ve secured trail-blazing partnerships with organisations like Code First Girls, YSYS and BYP Network. We’ve already had huge success with our Code First Girls cohort who joined our tech community as Software Engineers and Database Administrators in January.
- We encourage Zopians to create memorable career journeys, and internal mobility plays a huge part in this. All our live job vacancies are posted on our internal jobs board. Over the last 12 months, we’ve trained and supported many Zopians to make internal career moves and become compliance officers, developers, lawyers and HR specialists. In fact, 20% of our open roles in Q3 2021 were filled by internal candidates. This not only makes Zopa a great place to work, but also allows us to break down some of the systemic pipeline issues that we see in STEM professions.
- Our Diversity & Inclusion focus groups and “All in” club celebrate diversity through various company events, such as quiz nights and “Bring your kids to work” day – our favourite is international food night!
- Everyone at Zopa has different working styles, and we want to support them in any way possible. That’s why we’re committed to flexible working whether that’s from home, in the office or a combination of both. What’s more, our model includes the option of working from abroad for up to 90 days a year!
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