Customer Success Manager, Jampp
Mobile Advertising
Programmatic advertising platform
Job no longer available
Programmatic advertising platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To play a leading role enabling this mobile app economy to grow.
Role
Who you are
- Graduated in Business Administration, Marketing or have a comparable proven academic record
- Commercial Drive & customer-focused profile
- +3 years experience in sales and/or digital marketing
- Proficient at data handling, analysis, and report building
- Superior attention to detail with a high level of accuracy in completing tasks
- Fluency in English is a must (both written and speaking). Portuguese is a plus!
- Ambitious self-starter who enjoys a good challenge and continuous learning
- You are someone that others enjoy working with due to your competence and positive attitude
What the job involves
- Jampp is looking for a Customer Success Manager to balance long-term relationships with the day-to-day tactical management of our customer's mobile marketing campaigns, understanding the performance and consistently spotting new growth opportunities
- Serve as customers’ primary point of contact – building strong and lasting relationships with key players in the mobile programmatic space
- Own communication with customers and liaise with internal teams to ensure positive outcomes and overcome roadblocks
- Have a comprehensive understanding of our customers’ needs and business. Ensure their goals are met and provide strategic counsel
- Identify growth opportunities (cross-sell & upsell)
- Expertly troubleshoot and resolve escalated customer issues, seizing such opportunities to help your team learn and grow
- Work closely with our product and sales teams to help drive forward key projects across the company
- Be a reference and provide guidance to other Customer Success Managers within the region, ensuring the team is operating in a way that has the best chance of success
- Supervise and lead strategic campaigns autonomously - be responsible for the planning and revision of our mobile marketing campaigns using the wealth of Jampp’s programmatic tools at your fingertips
- Structure insightful analyses to improve and understand campaigns’ performance
- Provide reports and identify challenges, opportunities, and recommendations for both our internal teams and our customers to continuously improve operation in Jampp
Our take
Mobile use has become an integral part of modern life. From shopping to gaming, and even banking, the use of apps is not only big business for marketers but a core facet of functioning within society. Jampp is a platform for scalable marketing and advertising that helps the mobile app economy grow through without the long-winded process of building programmatic infrastructure.
Jampp’s platform leverages data analysis and machine learning to help mobile app advertisers discover and re-engage users. The app is optimized for in-app activity and browsing, and buying conversions so that companies can get the most out of their predicted product-to-consumer lifetime value.
Jampp was acquired by app marketing and publishing company Affle in 2021. Since it’s purchase, Jampp has been busy building on what was already a leading marketing platform by accelerating its growth and global reach.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2015
$7m
SERIES A
Mar 2012
$0.5m
SEED
Total funding: $7.5m
Company HQ
Chinatown, San Francisco, CA
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