Help Desk Specialist, Steno
$27 - $32 per hour. Plus Options of Equity
Court reporting services
Open for applications
Court reporting services
201-500 employees
Open for applications
$27 - $32 per hour. Plus Options of Equity
201-500 employees
Company mission
To optimize the litigation experience with a revolutionary approach to deposition services created by attorneys, for attorneys.
Role
Who you are
- With a “no problem too small” attitude, you’re the kind of person who turns issues into opportunities for improvement. Most importantly, you’re excited to be part of a team that’s breaking barriers in the legal tech industry
- We’re looking for a proactive problem solver with a knack for customer service and a genuine desire to help others succeed. You’re organized, resourceful, and thrive in a remote-first environment
- You have 2–5 years of helpdesk experience, ideally supporting teams of 200–2,000 people
- You’ve handled onboarding processes, from setting up accounts to ensuring new hires are tech-ready on day one
- You’re confident in your ability to troubleshoot common IT issues and provide seamless support across hardware, software, and SaaS tools
- You’re comfortable working in a remote environment and communicating across multiple channels
- You have excellent customer service and communication skills and love helping others solve problems
- You’re super organized and can easily keep track of tasks, tickets, and equipment
- You thrive in a dynamic environment where no two days are the same, and you enjoy being the go-to person for all things tech
- You’re tech-savvy and eager to learn more about new tools and systems
- Some automation and coding experience (Powershell, Bash, Python) is a plus
What the job involves
- We’re looking for a Help Desk Specialist to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry
- In this role, you’ll be the go-to problem solver for our remote-first workforce, making sure everyone at Steno has the tech tools they need to succeed. From resolving software glitches to coordinating equipment deliveries, you’ll keep our operations running smoothly and our team members smiling.
- If you love combining technical expertise with top-notch customer service, this could be the perfect role for you
- Provide first-line technical support via Slack, email, and video calls, resolving hardware, software, and connectivity issues
- Assist with onboarding tasks, including account creation, device setup, and ensuring new hires are ready to hit the ground running
- Coordinate equipment orders and deliveries, making sure everyone gets what they need on time
- Troubleshoot minor issues with SaaS tools and escalate unresolved problems to higher-tier roles
- Maintain clear and accurate records of all tickets and resolutions in the ticketing system
- Use and manage helpdesk systems to log, prioritize, and resolve support requests efficiently
- Deliver professional, courteous support that leaves employees feeling taken care of
Our take
Steno is a court reporting agency that offers services to legal professionals, government agencies, and businesses. As a trusted partner, Steno allows law practices to streamline their operations and work more efficiently, all while maintaining the highest standards of accuracy and reliability in its reporting services.
Steno's services are tailored to cases that can take over a year to settle. One of the company's standout offerings is the 'DelayPay' product, which enables lawyers to defer payments for critical services such as court reporting, arbitration, videography, and interpreting until their cases are concluded.
Steno has experienced substantial progress over the past few years, with a growth rate that more than tripled in 2021 alone. Steno received $15 million in a 2024 Series B round as it begins to roll out its gen-AI-powered Transcript Genius, a tool for transcript analysis, indicating a culture of continued innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2024
$20m
GROWTH EQUITY VC
May 2024
$46m
LATE VC
Total funding: $87.5m
Company benefits
- Health, Vision, & Dental Benefits for employees and dependents
- Wellness/Mental Health benefits for employees and families
- Flexible Paid Time Off
- Options of Equity
- Home office setup, and a monthly stipend to cover internet/phone
Company values
- Be Highly Reliable: You need simple scheduling, consistent reporting, and customer support anytime you need it, without fail. So that’s exactly what we deliver.
- Constantly Innovate: Whether we’re building a remote videoconferencing platform from scratch or developing a firm dashboard where you can find all your deposition transcripts in one place, we’re relentlessly pushing to develop the technical tools legal firms need to
- Operate with a Hospitality Mindset: Your time is valuable—so we do everything we can to give you more of it. Every Steno client gets exceptional customer service with around-the-clock support. We’ll handle the details, so you can focus on winning your case.
Company HQ
South Park, Los Angeles, CA
Articles
Leadership
Greg Hong
(CEO & Co-Founder)Previously co-founded the restaurant reservation management system, Reserve (acquired by Resy/American Express) where they served as the CEO for 5 years.
Dylan Ruga
(Co-Founder)Currently a Trial Attorney at Stalwart Law Group, which they founded. Previously a Partner at Steptoe & Johnson and a External/Law Clerk at US Courts.
Dan Anderson
(CTO & Co-Founder)Previously co-founded the payment checkout process, Hail (acquired by Reserve) where they served as CEO. Also worked for the Zurich Insurance Company as Risk Consultant, Head of Application Security, and Director.
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