Payment Experience Associate, Flywire
More information about location
Global payments processing
Job no longer available
Global payments processing
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- Business proficiency in English and either French or Portuguese
- 2+ years’ experience in customer support (banking or payments background a strong plus)
- Strong work ethic, with a passion for learning and taking on new challenges
- Excellent written and verbal skills across all channels (phone, chat, email, WhatsApp, WeChat, etc.)
- Confident working with a global customer base and culturally aware in your approach
- Effective communicator and collaborator with internal teams worldwide
- Comfortable applying standard processes and SOPs to resolve routine issues
- Maintains current knowledge of Flywire’s offerings to provide accurate information
- Skilled at using troubleshooting techniques and guidelines to resolve frontline issues
- Knows when to escalate complex cases and uses active listening to understand customer needs
- Accurate with data entry and basic reporting, keeping payer records and insights organised
What the job involves
- Become an expert on Flywire’s products, services, and policies to deliver accurate, personalised solutions
- Support payers across phone, chat, email, and messaging apps — always with speed, empathy, and professionalism
- Carry out proactive outreach to help payers complete their booking or resolve issues
- Troubleshoot complex payment problems using multiple tools, collaborating with colleagues across departments
- Follow up on unresolved requests to ensure swift resolution
- Act as the voice of the payer — sharing insights and trends with senior team members
- Stay up to date on product updates, features, and policies
- Take initiative on new projects and contribute to the team’s success
- Embrace change and growth with a positive, proactive mindset
- Work hard, have fun, and be part of a goal-oriented global team
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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