Software Engineer, Twilio
Audiences & Journeys
$117-171.9k
Salary varies depending on location
More information about location
Cloud communications software
Open for applications
Cloud communications software
1001+ employees
Open for applications
$117-171.9k
Salary varies depending on location
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply
- If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- 2 years experience writing production-grade code in a modern programming language
- Experience programming in one or more of the following: Go, Java, Python, or similar languages
- Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS)
- Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
- Have experience with large scale async processing systems
- Experience shipping services (products) following CI/CD development paradigm
- Good grasp of software engineering and how to build a system in scalable and extensive manner
- Excellent written and verbal technical communication skills to convey complex technical concepts effectively
- Comfortable asking questions and taking initiative to solve problems where it is often necessary to “draw the owl”
- Leverage best-in-class development productivity practices including AI tooling
What the job involves
- This position is needed to build and scale APIs to enable Twilio developers to unlock best-in-class personalized customer experiences through the Twilio Audiences & Journeys products
- As a Software Engineer on the team, you will collaborate closely with product management, architecture, and other engineering teams to design APIs, identify performance bottlenecks, and data models, and drive system-level improvements that enhance both developer velocity and customer experience
- You’ll be expected to evaluate and communicate trade-offs between feature velocity, system stability, and technical debt, and help drive architectural decisions that ensure long-term sustainability and performance
- We iterate quickly on these products and features and learn new things daily — all while writing quality code using the latest AI tools
- We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers
- If you get excited by building products with high customer impact — this is the place for you
- Design and build robust, scalable backend systems and APIs that power audience & journey creation, segmentation, and activation across Segment’s data platform
- Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture
- Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment
- Mentor junior engineers and contribute to a culture of technical excellence and continuous learning
- Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes
- Participate in an on-call rotation for our managed services
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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