Technical Program Manager, SpruceID

• 3–7+ years in Technical Program Management, implementation delivery, or systems-focused customer success roles
• Strong technical fluency (APIs, cloud infrastructure, system architecture, identity concepts preferred)
• Proven ability to operate in complex, ambiguous, multi-stakeholder environments
• Strong understanding of how software systems are built and delivered
• Ability to independently interpret contracts, SOWs, or technical requirements
• Excellent executive communication and relationship-building skills
• Ability to protect engineering time while maintaining customer satisfaction

Desirable

• We are seeking a Technical Program Manager (TPM) to lead delivery of complex, high-stakes identity and credentialing software solutions and programs across government and enterprise environments
• This is a high-autonomy, highly multifaceted role that blends technical delivery, customer ownership, and operational leadership
• In many ways, this role functions as a Technical Success Manager / delivery lead hybrid—serving as the primary point of contact for one or more strategic customers
• The TPM is expected to operate as the connective tissue between engineering teams and external stakeholders, especially CTOs, CIOs, product leaders, and program owners on the customer side
• This role requires someone who can independently understand what the organization is trying to achieve, why it matters, and how to deliver it end-to-end—even when requirements are incomplete or evolving
• Serve as the primary point of contact for assigned customer programs
• Build deep, trusted relationships with technical and executive stakeholders (CTOs, CIOs, product leaders, procurement teams)
• Understand customer objectives and uncover the “problem behind the problem”
• Maintain clarity between what is requested vs. what is contractually agreed vs. what is technically feasible
• Operate confidently in public sector and enterprise contracting environments
• Translate customer and policy requirements into executable technical delivery plans
• Partner closely with engineering and product teams to define epics, milestones, and delivery roadmaps
• Participate actively in technical conversations (cloud architecture, APIs, containers, identity systems, digital signatures, etc.)
• Independently field technical questions (e.g., AWS vs GCP tradeoffs, deployment models, integration patterns)
• Participate in architecture-level discussions without relying on engineering escalation
• Understand system design tradeoffs and communicate implications clearly to non-technical stakeholders
• Read, interpret, and execute against customer contracts and SOWs
• Identify obligations, constraints, and deliverables within agreements
• Ensure delivery aligns with contractual commitments and scope boundaries
• Support translation of contract requirements into technical execution plans
• Manage multiple concurrent engagements across private and public sector customers
• Prioritize effectively across competing demands and delivery timelines
• Determine when to escalate, when to unblock independently, and when to engage engineering resources
• Protect engineering time by filtering, structuring, and reducing unnecessary meeting load
• Lead recurring customer meetings, technical working sessions, and executive updates
• Run structured governance cadences across internal and external stakeholders
• Deliver clear communication in high-stakes environments
• Maintain strong alignment across engineering, product, and customer leadership teams
• Identify delivery risks early and proactively mitigate across teams
• Manage dependencies across engineering, product, and customer stakeholders
• Ensure alignment on scope, timelines, and technical feasibility
• Surface gaps between customer expectations and delivery reality
• Own delivery of mission-critical identity infrastructure programs
• Work directly with senior government and enterprise stakeholders
• Operate at the intersection of policy, engineering, and real-world systems delivery
• Join a small, high-trust team where autonomy and judgment matter
• Help shape how secure digital identity systems are delivered at scale