Partnerships Success Director, fullstory
$200-250k
OTE
$140-175k
BASE
+ Equity + Commission
More information about location
Behavioural data platform
Be an early applicant
Behavioural data platform
201-500 employees
Be an early applicant
$200-250k
OTE
$140-175k
BASE
+ Equity + Commission
More information about location
201-500 employees
Company mission
To make every business more customer centric through true behavioural insights.
Role
Who you are
- Proven track record in Account Management, Solution/Value Engineering, Consulting, Customer Success, or Partner/Channel Management in SaaS
- Experience gathering and analyzing insights from data sets to guide decision-making processes, solicit cross-functional buy-in, and measure results
- Experience directly managing a team of customer facing, technical, commercially incentivized teams
- Experience building and influencing relationships with revenue stakeholders at all levels of management (e.g., partners, customers, consultants)
What the job involves
- Fullstory is looking for a highly skilled professional who will use a mixture of relationship skills, analytical expertise, and product depth to ensure Service Delivery Partners maximize Fullstory customers' return on investment
- The Role encompasses the vital responsibility of overseeing a portfolio of customers and partners at the same time, ensuring their sustained success and growth
- To further accelerate Fullstory’s growth and partner-first strategy, we are expanding our U.S. ecosystem of global services partners who are leading the way in building and optimizing enhanced digital experiences for our enterprise clients
- Reporting to the Chief Customer Officer, the Partnership Success Director is responsible for leading the Partner Delivery Program at Fullstory
- This position is pivotal to the future of Fullstory with the responsibility of cultivating a best in class methodology to enable and oversee a hand selected partner ecosystem
- Directly aligning to existing Customer Journey best practices, this role will serve as the cohesion point to ensure the integrity between which in turn, executes deliverables across onboarding, consulting and account management (CSM) engagements
- The ultimate measures of success for this role will be on Fullstory customer retention and expansion through the partner network
- Act as commercial point of contact and trusted business advisor to a highly-targeted network of Delivery partners, while proactively overseeing, measuring, and managing partner effectiveness through key relationships and partner scorecards
- Proactively partner with CX leaders to identify and mitigate risks to customer churn and manage partner engagements to forecast revenue impacting events
- Prepare and deliver executive-level presentations for senior management highlighting customer retention, adoption, and growth across the Partner customer portfolio
- Create and deliver educational content and campaigns to drive the adoption of core Fullstory functionality and new releases. Build rich persona-based enablement and in-app onboarding to mature Fullstory use cases and drive customer stickiness
- Proactively support co-sale opportunities with our sought after accounts, develop co-marketing activities for mutual benefit, while providing our solution partners with ongoing product, service, sales and market support
- Work closely with the CX and Sales leadership team as their key solution partner resource and expert on KPIs for active customer engagements and resulting expansion opportunities
Our take
Behavioural analytics involves gathering and scrutinising data from the actions of users on digital platforms. This data then supports businesses with insights into users' interactions, to sequentially make informed decisions about the future development of their digital products.
Fullstory is a behavioural data solution, enabling businesses to better understand customer sentiments and behaviours across web and mobile platforms. Its comprehensive platform is ready-made for data, product and engineering teams, with one stand-out feature being that it supplies AI-ready behavioural data directly synced to a company's preferred destination.
The company has been recognised in the Deloitte Technology Fast 500 for five consecutive years, underscoring its significant impact in its space. Moving forward, Fullstory is looking to continue innovating its analytics stack and to deliver its global customers the understanding they need to drive business gains.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2022
$25m
LATE VC
Aug 2021
$103m
SERIES D
Total funding: $195.2m
Company benefits
- Remote-first work environment and flexible paid time off, plus annual company-wide closure
- Sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
- Professional development opportunities through training programs, career coaching sessions and an annual learning subsidy
- Monthly productivity stipend and reimbursement for remote colleagues for their initial home office set up
- Team events, Employee Resource Group events, Listening & Alignment weeks, and team off-sites
- Paid parental leave
- Global fertility and family building benefit that encompasses all journeys to growing your family
- Bereavement leave
- Miscarriage/pregnancy loss leave
Company HQ
Brookwood Hills, Atlanta, GA
Leadership
Scott Voigt
(Co-founder & CEO)Also Founded Monetology and Homebase.io, and worked as COO for Innuvo (acquired by Google).
Joel Webber
(Co-founder)Prior work includes being an Engineer for Google, AppForge and Holistic Design. Also Co-founded Innuvo.
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