Customer Success Manager, uberall
UK/Northern Europe
More information about location
Multi-location customer experience platform
Be an early applicant
Multi-location customer experience platform
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To empower businesses to deliver great experiences to local customers.
Role
Who you are
- Success in this role requires a blend of strategic thinking, strong communication skills, and a passion for customer success
- You will thrive in this role if you are highly organized, outcome-driven, and have a natural ability to build long-term, trusted relationships with your customers
- You will also possess the analytical skills to measure success and identify areas for optimization, alongside the ability to advocate for your customers internally to ensure their needs are met
- 4+ years of experience in a Customer Success, Account Management, or aasimilar client-facing, consultative role, ideally within SaaS or digital marketing
- Native English speaker, based in the UK
- Excellent communication and interpersonal skills, with a proven ability to build and nurture long-term customer relationships
- Highly organized, with the ability to manage a large portfolio and prioritize strategic accounts effectively
- Analytical mindset with the ability to translate data into actionable insights, and a consultative approach to drive customer success
What the job involves
- As a Customer Success Manager at Uberall, you will be the key relationship owner for a diverse portfolio of strategic accounts across the UK and global English-speaking markets
- Your primary responsibility will be to ensure that your customers are maximizing the value they receive from Uberall’s products and services
- You will act as a trusted advisor and consultant, guiding customers to achieve their business objectives through effective use of our solutions
- Own and manage a large portfolio of strategic accounts and international logos, ensuring customer satisfaction and retention while driving product adoption and business growth
- Lead onboarding, collaborating with the implementation team to ensure a smooth and effective customer experience from day one
- Build strong relationships with key stakeholders, understanding their business goals and challenges to develop mutually agreed-upon success plans
- Regularly engage with customers through check-ins and business reviews to assess progress, prove ROI, and reset goals based on evolving needs
- Provide ongoing strategic guidance, offering best practices, optimization strategies, and insights to enhance the customer experience and maximize their investment in Uberall’s solutions
- Act as the customer’s internal advocate, effectively managing escalations and collaborating with internal teams to resolve issues and ensure customer success
- Identify opportunities for account expansion, renewals, and increased value, working closely with the Account Management team to support growth initiatives
- Proactively monitor industry trends and developments, advising customers on new opportunities and strategies for continuous improvement
- Be the go-to person for problem-solving at all levels, working collaboratively with customers to define actionable solutions in a timely and effective manner
Salary benchmarks
Our take
Location-based services are now part of our everyday lives, but there are still gaps in the way location information interacts with accurate data. Uberall solves this problem by connecting companies with local customers through search and discovery, engagement and conversion.
Uberall helps brick-and-mortar companies to provide more accurate information about themselves across the apps that customers use to discover them. The company's impressive roster of customers now includes Hyundai, Pizza Hut and Lufthansa, as well as a raft of small- and medium-sized businesses.
This breadth of customer base is testament to the benefits Uberall brings to businesses. The company continues to expand and diversify its services, both through acquisitions and platform development. An important integration with Apple Business Connect is also helping solidify its utility for clients, to place the platform as a top choice into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jun 2021
$115m
GROWTH EQUITY VC
Sep 2018
$25m
SERIES B
Total funding: $175.6m
Company benefits
- Corporate Shopping Discounts
- Dog Friendly Offices
- Home Office / Remote Work
- Language Courses (German & Business English)
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees
Company values
- Grow Together - We are free to be ourselves and we treat others with the respect and friendship they deserve. We want to grow together and nothing is ever only someone else’s problem. We are humble and nice and we mean well
- Demonstrate Passion & Performance - We put our heart and soul into everything we do and we are passionate about the people we do it with. We challenge ourselves and others and aspire to deliver results that leave a long-lasting impression
- Be Bold & Drive Change - We are bold and determined decision makers who are not afraid of mistakes. We drive for change and take ownership of our actions and decisions
Company HQ
Brunnenviertel, Berlin, BE
Articles
Leadership
David Federhen
(Founder & Board Director)Started out as a Strategy Consultant at Roland Berger, and previously founded Returbo.
Florian Hübner
(Founder & President)Previously worked as a Consultant at McKinsey, and founded Berlin Tech Meetup.
Anthony Foy
(CEO)Investor and Board Director at CloudSigma. Formerly CEO at Qredo, Workshare and SkyDox, as well as Group Managing Director at Interxion.
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