Customer Success Director, Artera

• You are an experienced customer success manager and you have demonstrated success managing healthcare accounts for SaaS organizations
• You are an active listener with strong communication and organizational skills
• You thoroughly understand your customers’ business objectives and provide meaningful insight
• You have demonstrated the ability to define customer strategies and execute them in a consultative manner
• You are looking for your next role within healthcare and are excited about how patient engagement-related workflows can be improved through the use of Artera’s products
• Bachelor’s degree required
• 4-7+ years of relevant experience; or an advanced degree with 4-6 years relevant experience
• Healthcare experience
• Experience being in a Customer Success role for a SaaS product
• Comfortable with frequent change and knows how to operate in a fast-moving, dynamic environment; able to navigate through ambiguity
• Possess a consultative approach with a strong mindset that is customer focused, data-driven, and can identify new opportunities for increased utilization and feature/integration expansion
• Motivated to deliver an exceptional customer experience; has a proactive approach to managing portfolio
• Passionate about the patient experience
• Collaborative, positive, team-oriented mindset
• Familiarity with Salesforce CRM

Desirable

• Artera’s Customer Success team is looking for a new Customer Success Director
• This is an individual contributor role
• You will report directly to our Manager of Customer Success
• As a Customer Success Director, you will own and oversee relationships with Artera’s medium to large enterprise customers
• Acts as post-sale customer point of contact and is accountable for driving increased customer adoption and utilization of the Artera product suite
• Assists in the customer renewal process and focuses on improved retention
• Focuses on customer strategies that improve revenue through up-selling and cross-selling via Customer Success Qualified Leads
• Remains focused on developing high-level relationships with customers to ensure strong relationships are intact at the value realization and buyer level
• Collaborates with the customer on a mutually agreed upon Customer Success plan to drive increased value for Artera’s products and services
• Collaborates with customers to drive metric-driven results
• Gather and relay feedback to continuously iterate on the customer success strategy
• Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)
• May handle escalations and coordinate risk mitigation across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support
• Gathers and directs VOC (Voice of Customer) feedback to Product
• Promotes, supports, and enables Early Access/Beta customers