Senior Sales Engineer, Dialpad
+ Stock options
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
+ Stock options
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers
- A technical curiosity and an excitement about delivering a technology solution that delights our customers and solves real business problems
- Demonstrated experience and expertise in UCaaS, CCaaS and AI technologies (5-8 yrs preferred)
- Enterprise-level Sales Engineering experience with a SaaS, UCaaS or CCaaS company
- In person demo experience and comfort with public speaking engagements
- Experience working with C-level and Executive-level prospects and customers
- Dabbles in scripting languages such as Javascript and Python
What the job involves
- Dialpad’s Sales Engineers will contribute to our Enterprise Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high touch proof of concepts. In this role, our Sales Engineer will help businesses solve complex communications problems felt by everyone around the world
- Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success and Support, as well as, all levels of management on customer accounts
- As a Sales Engineer you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements
- This position reports to our Manager of Sales Engineering with preferred working hours dependent on the location of the Enterprise Sales team that will be supported
- Own product demonstrations and deliver high touch proof of concepts
- Learn the many technical tools the Sales Engineering team uses to test network environments
- Complete a Sales Engineering Demo Certification
- Partner with the Enterprise Sales team throughout the entire sales process
- Provide technical closure in sales opportunities
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company values
- Do the right thing
- Delight our users
- It takes both skill & will
- Innovate continuously
- Every voice matters
Company HQ
San Ramon, CA
Articles
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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