Production Operations Engineer, SafeRide Health
Technology-driven platform improving access to non-emergency medical transportation
Open for applications
Technology-driven platform improving access to non-emergency medical transportation
201-500 employees
Open for applications
201-500 employees
Company mission
We transform health outcomes for America’s most vulnerable by ensuring access to life-sustaining healthcare.
Role
Who you are
- This role sits at the intersection of implementation, systems administration, and continuous improvement, requiring a blend of technical expertise, operational rigor, and cross-functional collaboration
- It’s ideal for someone who thrives in a fast-paced, mission-driven environment and is passionate about using technology to improve healthcare access
- Candidates should have 3-5 years of relevant technical experience, including demonstrated ownership of 1-2 core systems such as Salesforce, secure file automation, platform configuration, or production monitoring workflows
- Degree or equivalent work experience
- Experience in project management principles and tools
- Proficiency in Microsoft 365 (Excel, Word, Outlook, PowerPoint, Teams)
- Familiarity with Agile environments and methodologies
- Strong written and verbal communication skills
- Hands-on experience with secure server environments (sFTP)
- Salesforce administration and automation expertise
- ITSM ticket management (e.g., Jira, ServiceNow)
- Platform configuration in a dynamic, rules-based system
- Monitoring and alerting best practices for SaaS applications
Desirable
- Experience in healthcare, health plans, or health tech platforms
- Exposure to AWS, especially Amazon Connect
- ETL pipeline understanding and scripting (e.g., Python)
- Knowledge of Azure administration
- NICE inContact or other call center tech experience
- Familiarity with site reliability engineering (SRE) practices
- Dashboarding with QuickSight or similar tools
- Proven ability to manage production issues and escalations
What the job involves
- The Production Operations Engineer is a critical member of SafeRide Health’s IT Infrastructure Team
- This role will drive the implementation, configuration, optimization, and maintenance of our production systems that support non-emergency medical transportation (NEMT) for vulnerable populations
- From account provisioning and secure server file transfers to eligibility automation and platform monitoring, you will enable successful onboarding and long-term technical reliability for our healthcare partners
- As SafeRide continues to expand its partnerships and technical footprint, you’ll act as a key technology liaison—designing and supporting scalable solutions that bridge our platform with payer systems and operational workflows
- Platform configuration and deployment for new client implementations
- Venue mapping, API integration, and eligibility file automation
- Account design, setup, and administration
- Production monitoring, alerting, and incident response
- Salesforce platform ownership and support
- Operational process improvement and automation
- Coordination with call center systems (e.g., NICE inContact, Amazon Connect)
- Documentation of SOPs and system-level knowledge
- Collaboration with engineering, growth, and support teams
Our take
Access to non-emergency medical transportation (NEMT) is a key component of the patient experience, with poor transport options responsible for people not being able to receive life-sustaining services. SafeRide Health is focussed on improving NEMT through digitization - with a network of connected transport operators and the technology for health providers to optimise NEMT for clients.
SafeRide's platform is highly customizable by design so it can meet the needs of any Medicaid and Medicare Advantage plan or benefits structure. Through the company's technology, users can book a ride in minutes across a variety of channels, and it also provides analysis to support continuous, data-driven improvements.
Having raised significant funding in 2023, the company is embarking on a period of scaling and growth. It will also invest in AI and other self-service tools to improve the member experience, as it expands its national network to serve more of the millions of people who need access to NEMT in the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
60% female employees
Company
Funding (1 round)
Aug 2017
$2.8m
SEED
Total funding: $2.8m
Company benefits
- We Invest in You: Competitive pay, annual bonus opportunities, and equity options mean you share in our success.
- Health Comes First: Comprehensive medical, dental, and vision coverage for you and your family—plus programs to support your mental and physical well-being.
- Flexibility to Do Your Best Work: We’re remote-first, giving you the freedom to work where and when you’re most effective.
- Time for What Matters: Generous PTO, holidays, and parental leave help you recharge and be there for life’s important moments.
- Grow With Us: Training, mentorship, and opportunities to explore new roles so you can keep building your career here.
- Celebrated, Always: We notice the wins—big and small—and celebrate your impact along the way.
- Purpose You Can Feel: Every project and every task here connects to improving access to care for the people who need it most.
Company values
- Take the Wheel: We take action. When faced with a problem, take the wheel, identify and drive the solution, and then share it with your team
- Set Your Course: We are challenging the status quo. We have the team, the technology, the resources, and the mandate to rethink healthcare and put the member first. Blaze the path forward
- Lead with Compassion: SafeRide Health is powered by trust, empathy, and kindness. Every day, we provide unwavering support to our members, suppliers, clients, and teams that empowers them to lead their best lives
- Act with Integrity: We do what’s right for our members. Our actions demonstrate honesty, respect, transparency, and reliability, no matter who’s watching
Company HQ
18302 Talavera Ridge, San Antonio, TX
Articles
Leadership
Robbins Schrader
(Co-Founder & CEO)Robbins Schrader, Co-Founder & CEO of SafeRide Health, brings healthcare and consulting expertise to scale teams, modernize industries, and expand care access for underserved populations.
Ben Salter
(Co-Founder & Chief Product Officer)Ben Salter, Co-Founder & Chief Product Officer at SafeRide Health, leverages 15+ years in analytics, strategy, and product management to deliver user-focused, revenue-generating solutions.
Whit Schrader
(Co-Founder & VP, Operations Transformation)Whit Schrader, Co-Founder of SafeRide Health, grew the company to $500M+ revenue, built its product and routing platforms, and developed a national transport network for Medicare and Medicaid members.
Brian Gebhardt
(Chief Operations Officer)Brian Gebhardt, COO of SafeRide Health, is a results-driven leader with 20+ years in operations, strategy, and growth, holding an MBA from Harvard and a BS from West Point.
Andy Auerbach
(Chief Commercial Officer)Andy Auerbach, Chief Commercial Officer at SafeRide Health, leads go-to-market strategy, driving innovation in medical transportation and expanding patient access to care nationwide.
Debi Lindquist, CPA
(Chief Finacial Officer)Debi Lidquist, CPA, CFO of SafeRide Health, has 20+ years in healthcare finance, leading Series B & C raises, scaling teams, and driving growth with a servant-leadership approach.
Hillary Reynolds, SPHR
(VP, People & Enterprise Services)Hillary Reynolds, VP of People & Enterprise Services at SafeRide Health, leads HR, IT, Facilities, and Culture, building resilient teams and human-centered workplaces across industries.
Devin Wheeler
(General Counsel & Compliance Officer)Devin Wheeler, General Counsel & Compliance Officer at SafeRide Health, oversees legal, compliance, and privacy, leveraging 9+ years in healthcare with CIPP/US certification and an MBA.
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