Customer Insights Analyst, CarTrawler
Car rental & mobility solutions
Open for applications
Car rental & mobility solutions
201-500 employees
Open for applications
201-500 employees
Company mission
To enable the world's leading brands in travel to offer better transport services to their customers.
Role
Who you are
- Minimum 2-3 years of professional experience working with data, with a proven track record of delivering actionable insights.
- Advanced proficiency in Excel or Google Sheets for data analysis.
- Intermediate knowledge of SQL – or a demonstrated capability to learn quickly
- Comfortable manipulating and analyzing complex, high volume, high-dimensionality data from varying sources
- Data visualisation skills with a BI platform (Tableau would be ideal)
- Self-starter with the ability to independently research solutions to problems. We provide significant access to online training so you don’t need to know everything when you join
- The ability to work as part of a team but also enjoy working independently to prioritise tasks based on different stakeholder requirements
- Curious about the wider company and proactive about offering ideas (and solutions) on how to improve things
- Open-minded to other viewpoints and different approaches
- Experience in a scripting language for data analysis e.g. Python or R, is desirable but not essential
What the job involves
- The Customer Insights team is core the success of the Customer function within Cartrawler
- Customer Insight's purpose is to drive objective decision making
- Customer Insights Analysts primarily use SQL, Excel and Tableau platforms
- These are relatively easy to learn so if you have mastered data insights on any platform (e.g. R, Python, Qlik/Looker, SAS, Spark, BigQuery, etc.) and have a desire to change the world with data, keep reading – we’re interested
- We also drive insight using R and Python
- You will be a key member of the Customer Insights Team with a specific role in leading data reporting suites and reporting for the Customer Function
- You will be working with a great bunch of individuals who are passionate about the customer experience and business impact driven through data
- We help our colleagues across the business derive insights from very large datasets from our Snowflake data warehouse
- You will own key reporting areas and encourage a data culture within the function
- In charge of building automated insight reports to help stakeholders self-serve and explore the data needed to improve their operation
- There are opportunities to grow and shape your role at CarTrawler over time. This includes opportunities to work on new projects and learn new skills if necessary to deliver our committed insights
- You will work with teams across the function to understand our operating model
- You will be able to communicate effectively with key stakeholders to help them determine their requirements
- You will be responsible for making improvements to, and maintaining, existing dashboards
- You will develop ad-hoc and new reporting, working together with the cross-functional teams
- You will ensure stakeholders have the necessary scheduled and ad-hoc reports to allow their operation to function
- You will assist with the functions forecasting models to ensure quality end of year forecasts
- Work with Functional Senior Management to understand stakeholders requirements and dependency
- Data Science and wider insights team. Support inter-departmental ways-of-working and the best practice approach to data analysis and tools
- IT Services in ensuring to support correct and up-to-date data infrastructure and permissions in place
Our take
CarTrawler provides car rental and mobility solutions to travel industry players, enabling them to supplement their revenue and improve the experiences of their customers. It runs what is essentially a B2B marketplace for car rentals, through which airlines and travel agents can offer their clients end-to-end travel options.
Like many of its travel industry peers, the company has felt the pinch in recent years due to the after-effects of the pandemic and the cost-of-living crisis. Despite this, CarTrawler has remained positive that it can capture further success in the new-look economy. It has continued to pursue new partnerships and expand its North American presence, already boasting a network of key players including United Airlines, easyJet, Uber, Emirates and Hotels.com.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Funding (1 round)
May 2020
$104.1m
GROWTH EQUITY VC
Total funding: $104.1m
Company benefits
- 25 days annual leave, plus company days
- “Friday Unplugged” – last Friday of every month we have a half-day mental health break day
- Maternity & paternity leave, wedding leave & parents leave
- Bespoke career pathing platform
- Online behavioural & technical academy
- Diversity, Inclusion & Belonging seminars
- Hybrid working model
- Modern, open plan offices just a stone’s throw from Dublin City Centre
- Chill Out Room – designed to give our employees a relaxation space during their work day
- Free weekly yoga classes, VHI online fitness classes, weekly tennis, running and 5-a-side football
- Charity runs
- Pension scheme
- Comprehensive VHI health insurance
- In-house health screenings
- Optional flu vaccinations
- Income protection & life assurance
- New mothers’ lactation room
- We have several employee cohorts across the business that you can become a part of, such as Sports and Social Club, Corporate Social Responsibility Committee, Engagement Champion Network, etc
- Travel Tax Saver Schemes for rail and bus
- On-demand ride-hailing app with discounts exclusively for CarTrawler employees
- Bike to Work scheme and secure bike storage
Company values
- Shared Wins: We celebrate successes. We share information with other. We help others to thrive
- Active Choices: We show interest in business performance. We use the strategy to make decisions. We are always engaged
- Relationships Make The Difference: We build strong, collaborative relationships. We are transparent & open. We are prepared & on time
- Hunger: We always do what is company first. We look for opportunities to improve. We take ownership over our work
- Craic: We put ourselves out of our comfort zone. We showcase a “can do” attitude. We encourage others to get involved
Company HQ
Farranboley, Dublin, Ireland
Articles
Leadership
Cormac Barry
(CEO, not founder)Prior to joining CarTrawler as CEO in April 2018, they held the position of CEO for 7 years at Sportsbet, the Australian division of Paddy Power Betfair.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at CarTrawler