Sales Strategy & Operations Analyst, Fastly

• The perfect candidate for this role is a self-starter, curious, and willing to learn new things quickly. They will have a basic understanding of Sales as a business function, with a minimum of 1 to 2 years experience either in Sales/SDR/BDR roles or supporting Sales teams in high-tech or SaaS based companies
• They will have a basic-level knowledge of Salesforce CRM, as well as other key sales tools supporting Prospecting, Account and Opportunity Management
• They will also have a foundation in analytical and problem solving skills, able to compile basic data analysis using Excel or Google Sheets
• Finally, they will have a sense of urgency in responding to Sales inquiries, to deliver a positive Sales support experience
• 1+ years of combined sales, SDR, or sales operations experience, ideally at a high-tech or SaaS based company
• Working knowledge of Salesforce, and other sales tools including ZoomInfo, Outreach
• Basic reporting skills in Salesforce and other tools, as well as basic Excel or Google sheets skills to compile simple business analysis
• Strong communication skills and willingness to learn new things quickly

Desirable

• The Sales Strategy & Operations Analyst will be part of Fastly’s Global Sales Operations team, providing Tier 1 Sales Operations support. They will partner closely with the Tier 1 Sales Operations lead, as well as multiple stakeholders across Field, Channel and SE operations, Marketing operations, Sales Process and Systems lead, and IT Business Systems teams
• This role will be an entry-level Sales Operations role, and currently reports to the Sr. Director of Sales Strategy & Operations. As we expand the Tier 1 Sales Operations model, reporting lines may change
• Support the Tier 1 Sales Operations lead in setting the foundation for an optimized Tier 1 support model. They will do this through process documentation, managing and responding to sales inquiries within defined SLAs, and triaging and escalating to Tier 2 support level teams (Field, Channel and SE operations) as needed
• Responsible for managing defined Tier 1 scope related sales inquiries. For any other inquiries, they will escalate to the appropriate Tier 2 support teams (Field, Channel and SE operations teams)
• May assist with new hire onboarding for Salesforce CRM and Sales tools, partnering with the Tier 1 Sales Operations Support lead and Sales Enablement teams
• This position will require you to be available during core business hours, as well as scheduled on-call hours
• Due to the global scope of this role, core business hours may extend to EMEA and APJ friendly time-zones for some engagements

• Anticipated Posting Close Date*: November 30th, 2025
• *Job posting may close early due to the volume of applicants
• A fully completed application and resume or CV are required when applying