Customer Success Manager, Connectd
Customer Team
£35-40k
Bonus structure dependent on performance
2-3 days a week in office
Empower organisations and talent to transition into and succeed in the future of fractional work
Job no longer available
Empower organisations and talent to transition into and succeed in the future of fractional work
201-500 employees
Job no longer available
£35-40k
Bonus structure dependent on performance
2-3 days a week in office
201-500 employees
Company mission
To empower the entrepreneurial ecosystem to make and manage meaningful connections
Role
Who you are
- 3+ years of Customer Success or Account Management experience
- Strong communicator, able to influence and persuade
- Able to build mutually beneficial, long-standing relationships with customers
- Natural problem solver, able to identify problems before they arise
- Able to handle difficult conversations and turn them into positive outcomes
- Energetic, positive self-starter
Desirable
- Significant experience and aptitude in Hubspot and BI dashboards
- Experience working with senior or high net worth individuals
What the job involves
- In this role your primary focus will be driving successful outcomes for our Transition to Portfolio customers.
- As a Customer Success Manager, you will be responsible for guiding your customers successfully in their Transition to Portfolio journey, through the stages of onboarding, Academy course completion, mentoring and placement facilitation.
- Within this you will be expected to maintain a high level of customer satisfaction, minimise refunds and cancellations, as well as ensure timely and efficient progression for our customers through the stages of the programme.
- You will also be responsible for winning back customers who have cancelled their programme membership
Application process
- 1. Initial call with a member of the team (30 minutes)
- 2. Task-based interview with the hiring team (1 hour)
Salary benchmarks
Our take
Building a startup is hard work when you don't have all the right expertise in-house. Most early-stage teams can't afford senior hires, yet still face complex challenges around product, finance, and growth. And that's where things can stall.
Connectd is changing that by giving founders access to top-tier talent on a fractional basis (think experienced professionals who support multiple companies at once). The platform does so by using AI to analyse business data and matching them with the expert they need.
With fresh funding, Connectd has powered over 25,000 founder-advisor connections and grown to $11M in annual recurring revenue. As fractional work becomes the new normal, Connectd is in the perfect position to lead the shift.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
91% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2025
$7m
EARLY VC
Mar 2023
$2.6m
SEED
Total funding: $12.2m
Company benefits
- Private medical insurance with Vitality including but not limited to: optical, dental, mental health cover and discounted gym memberships
- Company pension scheme with Nest
- Mental health policy including ‘Connect Days’ mental health leave
- Annual company incentive trips to European destinations
- Flexible working & work from anywhere 4 weeks of the year
Company values
- Communicate Respectfully
- Optimist at Core, Realist in Execution
- Commit to the Growth Mindset
- Stronger as a Collective
- Conduct Yourself as an Owner
Company HQ
London, UK
Articles
Leadership
Roei Samuel
(Founder & CEO)Roei founded his first start-up whilst at University in 2014. Growing to 9m monthly users, it was acquired in 2018 by a PLC in London. Roei began angel investing/advising start-ups shortly after.
Claudia Stankler
(COO)They initially joined Connectd in 2020 as the Head of Operations before becoming COO later that same year. They were also the Head of Operations at Nutrifix and Tlero.
People progressing
Alex joined Connectd in 2021 as an Investment Associate. They were promoted to Head of Partnerships & Customer Acquisition in 2023.
Sam joined in 2022 as an Associate, since then they have been the Head of Enterprise, US Growth, and now hold the role of Head of Account Management.
Diversity, Equity & Inclusion at Connectd
Claudia Stankler (COO)
- At Connectd, we believe that diversity and inclusion are not just buzzwords; they are the pillars of our success and the driving force behind our innovation. We are committed to creating an inclusive and welcoming environment that celebrates the unique perspectives, experiences, and backgrounds of our team members. We firmly believe that diversity fuels creativity, fosters empathy, and enhances problem-solving, making us a stronger and more resilient organisation. Our Commitment: Embracing Diversity: We celebrate the diversity of our team, which includes individuals from different races, ethnicities, genders, sexual orientations, abilities, religions, and socioeconomic backgrounds. We recognise the immense value that a diverse workforce brings to our company culture and the products and services we provide. Inclusive Culture: We strive to create an inclusive workplace where every team member feels respected, valued, and empowered to bring their authentic selves to work. We actively promote open dialogue, actively listen to each other's perspectives, and encourage constructive feedback. Equal Opportunities: At Connectd, we provide equal opportunities for career growth and advancement, regardless of gender, race, age, religion, disability, or any other characteristic. Our hiring, promotion, and compensation practices are based on merit, skills, and qualifications, ensuring a fair and transparent process for all. Diverse Leadership: We are committed to promoting diversity at all levels of our organisation, including our leadership team. We actively seek and nurture talent from underrepresented groups to ensure a well-rounded decision-making process. Accessible Workplace: We strive to make our physical and digital workplace accessible to everyone, ensuring that all team members can perform their roles without barriers.
- We have an open DEI committee that meets regularly to discuss our commitment to diversity and promote this across the team.
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