Sales Operations Analyst, Guidewire

Customer Success

Salary not provided

Entry level

Remote from US

More information about location

Back-end software for P&C insurance

Job no longer available

Back-end software for P&C insurance

1001+ employees

B2BEnterpriseInsuranceSaaSDevOpsCloud Computing

Job no longer available

Salary not provided

Entry level

Remote from US

More information about location

1001+ employees

B2BEnterpriseInsuranceSaaSDevOpsCloud Computing

Company mission

To constantly improve, so insurance companies can successfully respond to customer needs in a world where technology and risk are changing dramatically.

Job

Company

Role

Who you are

The ideal candidate is highly analytical and business savvy, excels at writing and project management, able to independently manage priorities and multitask, and can partner with key decision makers to drive to successful outcomes
Strong organizational skills and ability to handle multiple priorities simultaneously
Self-motivated and able to manage workload independently
Exceptional oral and written communication
Ability to communicate with senior executives
Ability to understand and interpret complex contract language

What the job involves

Reporting to the Sales Operations Manager, the Sales Operations Analyst will primarily focus on contract management and renewals with the Customer Success Managers
Using knowledge of the company’s products and services, your responsibilities include, but are not limited to: Contract management, tracking and calculating financial metrics, price quotes, invoicing, business approvals, and project managing the operational requirements for varying levels of deal sizes and complexities
You will partner with cross-functional teams including Customer Success/Account Managers, Sales, Services, Legal, Finance, and the rest of the Operations team to align resources to facilitate renewals and ongoing contract management
Serve as a trusted advisor to the Customer Success Managers on contract review and business terms to support the customer relationship
Ensure compliance with published sales and business approval policies. Be an advocate and partner to internal organizations to understand complex sales issues
Assess priority and urgency, anticipate bottlenecks and balance customer demands
Build strong productive relationships and feedback loops with Customer Success/Account Managers, legal, finance, and operations teams to drive efficiency and organization satisfaction with the contracting process best practices
Drive current customer contract audit and verification, having good communication with external C-level customers on upcoming fees and contract management
Manage invoicing for all recurring License, Subscription and Maintenance revenue
Preparation and review of non-standard contract amendments
Assist with special projects as assigned
Position will require less than 10% travel

Our take

Insurance is an age-old industry rooted in ancient technology. Despite the substantial power and revenue of these companies, their backend systems have become outdated, leading to rising relative costs. The challenge of modernizing such entrenched systems has been a significant hurdle for many insurers.

Guidewire is at the forefront of transforming Property and Casualty insurance by offering cutting-edge software solutions delivered via the cloud. The company is dedicated to evolving its offerings through close collaboration with its extensive customer base. This intimate engagement helps Guideire refine and enhance its cloud solutions to better meet the needs of it sclients.

Despite its successes in facilitating the cloud transition, the future may see the emergence of insurance providers built on entirely different infrastructures. Guidewire's ability to adapt and leverage its expertise and adapt will be crucial for maintaining its role as a leading technology provider.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

2% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (2 rounds)

Mar 2008

$0.8m

SERIES C

Sep 2007

$24m

SERIES C

Total funding: $24.8m

Company HQ

South San Mateo, San Mateo, CA

Leadership

Mike Rosenbaum

(CEO, not founder)

Prior to Guidewire, they led Product Management and Go-To-Market Strategy for core CRM products at Salesforce and served in the US Navy as a Submarine Officer.

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